Cheryl B Csengery
Vassalboro,ME
Summary
Dynamic Hybrid Agent and former Michaels Arts and Crafts supervisor with a proven track record in customer service and sales. Excelled in problem-solving and clear communication, enhancing customer satisfaction and efficiently managing transactions. Skilled in product sales and customer complaint resolution, demonstrating a positive attitude and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Hybrid Agent
Support Services Group
12.2015 - Current
Take inbound calls for sales on various suppliments and other products
Take inbound calls on Customer Service Helping customers/
Michaels Arts and Crafts
Irene Marshall (Manager)
10.2007 - 01.2016
- I was front end supervisor in charge of cashiers and stocking front end shelves.
- Was promoted to Cash Office
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Education
High School Diploma -
WINSLOW HIGH SCHOOL
WINSLOW ME06-1982
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Clear communication
- Polite communication skills
- Product sales
- Customer complaint resolution
Timeline
Hybrid Agent
Support Services Group
12.2015 - Current
Michaels Arts and Crafts
Irene Marshall (Manager)
10.2007 - 01.2016
High School Diploma -
WINSLOW HIGH SCHOOL
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