Dezireh Edwards
Jonesboro,GA
Summary
Well-versed in customer service with background as Member Service Agent. Knowledgeable in resolving member concerns, providing information about services and policies, and enhancing overall customer satisfaction. Strengths include strong communication skills, adept problem-solving abilities, and deep commitment to providing outstanding service. Contributed significantly to improving member relationships and retention rates in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hybrid Member Service Agent
Delta Community Credit Union
05.2024 - Current
- Support members with inquiries related to card activity, mobile banking, and account management.
- Promote and assist with digital banking tools including Zelle, mobile apps, online banking, and ATM support.
- Process consumer loan applications, analyze documentation, and ensure regulatory compliance.
- Conduct account openings, closings, and maintenance including IRA/HSA contributions and distributions.
- Detect and report suspicious activities such as wire fraud, loan fraud, check kiting, account takeover, and money laundering.
- Educate members on financial wellness and recommend products aligned with their needs.
Proctor
Southern Tire Company
02.2022 - Current
- Ensured test integrity and regulatory compliance within secure proctoring environments.
- Maintained confidentiality protocols and applied strong attention to detail—critical in financial roles.
- Part-Time
Fraud Specialist
U.S. Bank
12.2020 - 01.2024
- Monitored real-time debit/credit card transactions for signs of fraud or unauthorized access.
- Handled high-volume fraud claims, investigated account activity, and ensured timely resolution.
- Collaborated with fraud analysts and law enforcement to support ongoing investigations.
- Reduced risk and loss exposure by reinforcing cardholder education on security best practices.
- Played a key role in chargeback prevention and regulatory compliance initiatives.
Seasonal Order Filler
Walmart.com
04.2020 - 07.2020
- Maintained order fulfillment accuracy and met strict performance KPIs.
TPCU Analyst
WPS Health Solutions
03.2018 - 12.2019
- Verified TRICARE provider eligibility and resolved claims discrepancies across secure systems.
- Strengthened cross-functional collaboration and data validation practices.
Personnel Apprentice
U.S. Air Force Reserve
04.2015 - 12.2019
- Managed personnel records and ensured data security and federal compliance.
- Demonstrated professionalism, discipline, and reliability in handling sensitive information.
Education
Some College (No Degree) - Nursing Coursework
Norfolk State University
Norfolk, VASome College (No Degree) - Respiratory Therapy Coursework
Southern Crescent Technical College
Griffin, GASkills
- Banking Platforms: [Add systems used—eg, Symitar, Fiserv, Jack Henry, etc]
- Microsoft Office Suite (Excel, Outlook, Word)
- Secure document handling and CRM tools
- Fraud detection
- Regulatory compliance
- Account management
- Digital banking tools
- Financial education
- Customer service
- Conflict resolution
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Call center experience
- Point-of-sale system
- Financial transactions
- Teamwork skills
- Teamwork
- Understanding customer needs
- Problem-solving skills
- Work prioritization
Certification
- Air Force Basic Military Training (2015)
- Personnel Apprentice Course (2016)
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
05.2024 - Current
Proctor
Southern Tire Company
02.2022 - Current
Fraud Specialist
U.S. Bank
12.2020 - 01.2024
Seasonal Order Filler
Walmart.com
04.2020 - 07.2020
TPCU Analyst
WPS Health Solutions
03.2018 - 12.2019
Personnel Apprentice
U.S. Air Force Reserve
04.2015 - 12.2019
Some College (No Degree) - Nursing Coursework
Norfolk State University
Some College (No Degree) - Respiratory Therapy Coursework
Southern Crescent Technical College
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