Cheryl Davey
Lakewood,CO
Summary
Highly experienced customer service professional. Reliable, hard-working, and a dedicated team player who works well under pressure and with minimum supervision. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Comfortable in interacting with all levels of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Supervisor
Russ Contracting
Littleton, CO
06.2019 - Current
- Developed successful resolutions for issues that arose during field operations.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Resolved customer issues and built strong, productive relationships with project stakeholders.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Monitored timelines, set up order of operations and managed field schedules.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Monitored employee performance and provided feedback to enhance productivity.
Store Supervisor
Brooks Brothers
Denver , CO
11.2017 - 07.2023
- Supervised work of cashiers, training new team members and monitoring performance.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Received store deliveries and transported items to correct facility locations.
- Dealt with customer complaints and rectified product and service issues.
- Handled customer transactions and balanced cash drawers.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Increased sales by optimizing in-store promotional strategies.
- Contributed to merchandising ideas at team meetings to increase sales.
- Implemented security measures to prevent store theft and trespassing.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Resolved customer complaints regarding storage and delivery of goods.
- Ensured all documents related to shipments were accurate before sending out orders.
- Maintained updated records on product deliveries, returns, damages.
- Assigned tasks to staff according to workload requirements.
- Directed daily operations including scheduling shifts for store personnel.
- Maintained accurate records of daily transactions using computer software programs.
- Developed operational strategies for efficient management of inventory and personnel.
- Maintained records of items shipped, received, or transferred to another location.
Education
Bachelor of Science - Business Administration And Management
Westwood College - Denver North
Denver, CO07-2014
High School Diploma -
Green Mountain High School
Lakewood, CO05-2004
Skills
- Operational planning expertise
- Quality Control
- Schedule development
- Work Order Review
- Project Management
- Subcontractor Management
- Project monitoring
- Schedule Coordination
- Field Operations
- Hiring and Onboarding
- Work Monitoring
- Dependable and Hardworking
- Decision-Making
- Employee Training
- Supply Ordering
- Team Leadership
- Blueprint Reading
- Multi-Project Coordination
- Schedule Determination
- Analytical Skills
- Site Inspection
- Employee Management
Certification
- Notary License
- EPA License
Languages
English
Native/ Bilingual
Spanish
Professional
tagalog
Professional
Timeline
Field Supervisor
Russ Contracting
06.2019 - Current
Store Supervisor
Brooks Brothers
11.2017 - 07.2023
Bachelor of Science - Business Administration And Management
Westwood College - Denver North
High School Diploma -
Green Mountain High School
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