Cheryl Eliason
Windham,Maine
Summary
To secure a position that utilizes my skills and experience in business while also learning and expanding my knowledge.
Experienced with handling diverse customer inquiries and issues. Utilizes effective communication and problem-solving techniques to resolve concerns. Track record of maintaining high levels of customer satisfaction.
Overview
40
40
years of professional experience
Work History
Customer Relations Specialist
Suburban Propane
11.2024 - Current
- -Handle inbound and outbound sales and service related calls.
- -Setting up and maintaining account information and data.
- -Process and coordinate accounts receivable and collections functions and activities.
- -Coordinate with Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
Administrative and Sales Support
Windham Indoor Shooting Range and Retail Store
12.2023 - 03.2024
- -Process online orders by setting up customers, order entry, posting payment and placing orders with vendors.
- -Coordinated UPS shipping system and processed shipments
- -Collaborated with team members to develop and implement programs to increase revenue.
Customer Service Manager
Windham Weaponry
08.2011 - 09.2023
- -Managed customer calls and emails from initial contact to completion or resolution.
- -Help develop online and paper marketing tools for the organization including monthly newsletter and weekly email blast.
- -Created customer accounts, sales orders, drafted repair orders and collected payment.
Customer Service Representative
Bushmaster Firearms
01.1999 - 03.2011
- -Responded to all customer inquiries and forwarded sales leads to the appropriate department.
- -Worked closely with the service/gunsmith department on technical inquiries/issues.
- -Participated in weekly sales meetings which included training, product development, sales/marketing tools and sales forecast.
Co-owner|Manager
Candles International
10.1985 - 12.1998
- -Co-owner of a handmade beeswax candle line sold nationally and internationally.
- -Managed the day to day operation including administrative, accounting, payroll duties, purchasing, sales/marketing, attending trade shows and production.
- -Established retail store and gift shop.
Education
University of Southern Maine
Portland, MEAssociate of Science - Business - Retail and Fashion Merchandising
Westbrook College | University of New England
Portland, MESkills
- Proficient in ADD Energy
- Teamwork and collaboration
- Microsoft Office proficiency
- Multi-line telephone operation
- Self motivation
- Customer relations
Timeline
Customer Relations Specialist
Suburban Propane
11.2024 - Current
Administrative and Sales Support
Windham Indoor Shooting Range and Retail Store
12.2023 - 03.2024
Customer Service Manager
Windham Weaponry
08.2011 - 09.2023
Customer Service Representative
Bushmaster Firearms
01.1999 - 03.2011
Co-owner|Manager
Candles International
10.1985 - 12.1998
University of Southern Maine
Associate of Science - Business - Retail and Fashion Merchandising
Westbrook College | University of New England
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