Cheryl Engram
Daleville,AL
Summary
Experienced Medical Customer Service Representative with background in handling high-volume patient inquiries, scheduling appointments and managing patient records. Strong communication skills and empathetic understanding of patient needs demonstrated through previous roles. Proven ability to improve efficiency in customer service operations and contribute to team success.
Overview
33
33
years of professional experience
Work History
Medical Customer Service Representative
Fort Novosel
Daleville, AL
10.1981 - 07.2014
- Managed customer service for patients requesting appointments for all clinics in the facility.
- Front Desk Clerk for Physical Therapy and Internal Medicine Clinics until Retirement.
- Communicated effectively with various departments within the organization in order to resolve customer issues quickly.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05-1977
Skills
- Insurance Verification
- Patient Registration
- Customer Relationship Building
- Medical Records Management
- Medical terminology proficiency
Timeline
Medical Customer Service Representative
Fort Novosel
10.1981 - 07.2014
High School Diploma -
Enterprise High School