Nicole Nicholson
Las Vegas
Summary
Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Customer Service Representative
Alorica
03.2020 - 10.2025
- Assisted customers with inquiries regarding medical billing and insurance claims.
- Resolved product issues by coordinating with healthcare providers and internal teams.
- Utilized CRM systems to track customer interactions and feedback for service improvement.
- Educated clients on available healthcare services and benefits effectively.
Medical Assistant
Miracle Mile Pediatrics
10.2017 - 02.2020
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported healthcare providers during examinations and procedures, enhancing patient comfort and care quality.
- Administered immunizations and medications under supervision, adhering to safety protocols and guidelines.
- Managed appointment scheduling and follow-up communications, improving patient flow within the clinic.
Education
Associate Degree in Nursing - Nursing
California State University, Dominguez Hills
Carson, CA07-2021
Skills
- Claims investigation
- Customer relationship building
- Critical thinking
- Active listening
- ICD-10 coding
- Professionalism and courtesy
- Patient registration
- Patient scheduling
- Insurance verification
- Customer service
- Problem-solving
- HIPAA compliance
- Appointment scheduling
- Verbal and written communication
Certification
Medical Assistant
Timeline
Medical Customer Service Representative
Alorica
03.2020 - 10.2025
Medical Assistant
Miracle Mile Pediatrics
10.2017 - 02.2020
Associate Degree in Nursing - Nursing
California State University, Dominguez Hills