Jacqueline Whitehead
Clarksville,Tennessee
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment, backed with more than five years in the industry. Trained in medical plans, benefits, and Hipaa guidelines. Committed to learning and going the extra mile to facilitate continuous improvement.
Overview
7
7
years of professional experience
Work History
Medical Customer Service Representative
BroadPath Healthcare Solutions
09.2021 - 05.2023
- Documented and managed patient information in computer system
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching
- Handled customer inquiries, payments and service requests.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times
- Verified insurance eligibility and coverage for patients
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Investigated insurance claims denials and appeals
- Managed over 50 customer calls per day.
Deli/Produce Clerk
Publix Supermarket
05.2016 - 07.2021
- Assessed customer needs and made appropriate product recommendations
- Welcomed customers and answered menu and product questions
- Satisfied customers with fast, friendly and knowledgeable service
- Offered product samples to promote featured items and drive sales
- Informed customers of promotions and special offers to increase sales
- Met sales quotas by utilizing upselling opportunities.
- Increased sales by 20% with attractive displays that showcased seasonal fruits, vegetables, and promotional items
- Received and unloaded new items upon delivery and checked products for damage and order accuracy. Lifted up to 50lbs.
Cashier
Macy's Department Store
07.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals by 10% through consistent attention to detail and organization during busy shifts
Education
Diploma -
Killian Sr High School
Miami, FL06.1989
Skills
- Call Routing
- Insurance Verification
- Claims Investigation
- Critical Thinking Abilities
- Computer Literacy
- Conflict Resolution Techniques
- Multitasking Capabilities
- Sales and Up-selling Abilities
- Insurance Verifying
- Call Center
- HIPAA Compliance
- Call Documentation
Timeline
Medical Customer Service Representative
BroadPath Healthcare Solutions
09.2021 - 05.2023
Cashier
Macy's Department Store
07.2017 - 05.2018
Deli/Produce Clerk
Publix Supermarket
05.2016 - 07.2021
Diploma -
Killian Sr High School
Middle Initial
J W
Middle Initial
J W
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