Cheryl Escamilla
Tomball,TX
Summary
Dedicated, reliable, and committed in providing continued care and customer service with 25 years of experience.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Ambulatory Service Representative II
Kelsey-Seybold
Houston, TX
03.2025 - Current
- Ability to maintain strict and confidentiality of all health sensitive information.
- Handle challenging situations and balance multiple priorities,
- Patient registration, appointment scheduling for Radiology, Lab, Dermatology, Cardiology, OB/ Gyn, Internal Medicine, Pediatrics, and EKG's
- Insurance verification and ability to identify, understand, and communicate plan details with HMO, PPO, EPO, Medicare Advantage, and Market Place plans,
- Collections on bad debt and s/p balances, knowledgeable in reviewing claims.
- Prepare Patient Financial Agreements with patients with Deductible plans, patient coinsurance and self pay responsibility.
- Knowledge on deductible amount, deductible remaining, out of pocket, and coinsurance regarding patients portion and responsibility.
Office Specialist
Northwest Womens Center
Houston, TX
08.2024 - 02.2025
- Check in and out patients, registration, and scheduling.
- Schedule OB/Gyn appointments on a multi-line phone system for 4 physicians and 2 NP's.
- Knowledge in scheduling various procedures such as Pelvis and anatomy Ultrasounds, colposcopies, EMB's
- Worked with different insurances such as private, government and medicare
- Verify and explain patients responsibility such as deductibles, copays, and negotiated rates.
- Set up OB contracts explain patients portion and payment plan prior to delivery and after care.
Patient Support Representative
Aveanna Heathcare ( REMOTE)
Houston, TX
02.2024 - 07.2024
- Handled ib bound calls, providing effective information and solutions about product services.
- Analyze and identify patients concerns and provide recommendations and solutions.
- Discuss patient responsibility and documentation required for billing services.
- Coordinate the delivery and set-ups for equipment, supplies, and services for appropriate departments.
- Verified patient insurance eligibility and benefits.
- Check authorizations and prescription on file are accurate and approved prior to patient order shipping.
- Scheduled patient delivery efficiently using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries, enhancing overall service quality.
- Communicated effectively with interdisciplinary teams to coordinate patient care and services.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Educated patients on available services.
Patient Service Representative
Sterling Ridge Orthopedics and Sports Medicine
The Woodlands, TX
08.2023 - 12.2023
- Check in patients for Doctor, Physical Therapy, Occupational Therapy, and Chiropractic appointments.
- Check and make sure demographics, insurance, referrals, and orders are correct for appropriate appointment.
- Schedule, cancel,and reschedule patent appointments.
- Collect copays and deductibles at time of service.
- Streamlined front desk operations by implementing efficient check-in procedures for enhanced patient flow.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Athena to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Care Coordinator
Talkiatry
New York, NY
12.2022 - 04.2023
- Answered incoming calls
- Managed patient intake processes, collecting essential information.
- Screened and paired patient with Psychiatrist that Specialized in there state that are licensed to meet their diagnosis and needs.
- Scheduled appointments per availability and protocol.
- Registered new patients in EHR.
- Communicated with Physicians through ECW in regards to pharmacy request and patient messages.
- Monitor and complete Zen Tickets.
- Communicate with coworkers through Microsoft Teams.
- Help patients with IT issues needing help with log in portals / Healow accounts connecting them prior to appointment through telehealth.
Clinical Support Specialist
IRHYTHEM Technologies ( Remote )
03.2021 - 11.2021
- A hundred out going accounts daily regarding Heart Monitor reports.
- Outbound calls to providers in multiple states and providing them with normal and abnormal finding of Heart Monitor.
- Answer incoming call backs regarding follow up Physician calls
- Triage patients and send them to proper departments.
- Send requested reports through via Fax mail.
- Work on account workqueue to make sure prelim reports are sent and dictated prior to calling in or sending report to Physicians.
- Supported office operations by expertly handling administrative needs.
Front Office Specialist
Texas Children's Pediatrics
11.2009 - 03.2021
- Managed patient scheduling to optimize clinic operations and reduce wait times.
- Managed a multiline phone system with in coming and out going calls
- Coordinated insurance verification processes, ensuring accuracy and compliance with regulations.
- Streamlined front office workflows, enhancing patient experience and operational efficiency.
- Trained new staff on administrative procedures and patient management systems.
- Insurance Verification
- Prior Authorizations.
- Entered Claims and Charges for EOD.
- Worked on data reports for claim rejections and demographic reports.
- Check patients in and out and schedule various appointments.
- Collect on copays, deductibles, and coinsurance's.
- Post payments, charges and adjust accounts as needed.
- Balance and closed daily cash drawer reports with zero errors.
Education
Phlebotomist
Oquirh Mountain Phlebotomy School LLC
Houston, TX2020
GED -
Houston Community College
Houston, TX1996
Nursing Assistant Certificate -
Houston Medical Career Training
Houston, TX07-1997
Skills
- EPIC
- ATHENA
- SALESFORCE
- E-CLINICALS
- MICROSOFT TOOLS
- EMR / EHR
- ECW
- ZEN DESK
Timeline
Ambulatory Service Representative II
Kelsey-Seybold
03.2025 - Current
Office Specialist
Northwest Womens Center
08.2024 - 02.2025
Patient Support Representative
Aveanna Heathcare ( REMOTE)
02.2024 - 07.2024
Patient Service Representative
Sterling Ridge Orthopedics and Sports Medicine
08.2023 - 12.2023
Patient Care Coordinator
Talkiatry
12.2022 - 04.2023
Clinical Support Specialist
IRHYTHEM Technologies ( Remote )
03.2021 - 11.2021
Front Office Specialist
Texas Children's Pediatrics
11.2009 - 03.2021
Phlebotomist
Oquirh Mountain Phlebotomy School LLC
GED -
Houston Community College
Nursing Assistant Certificate -
Houston Medical Career Training