Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Fairley

Kingwood

Summary

Results-driven Territory Performance Manager at Avis Budget Group, skilled in performance management and team collaboration. Successfully enhanced independent operator engagement through targeted training programs and strategic goal setting, resulting in improved productivity. Passionate about leveraging data analysis and coaching techniques to drive performance improvement and foster a high-performing team culture.

Overview

35
35
years of professional experience

Work History

Territory Performance Manager

Avis Budget Group
Houston
05.1990 - Current
  • Coordinated with other departments such as Training and Development and Recruitment and Selection to ensure appropriate alignment of activities.
  • Provided feedback to independent operators on their performance, progress, and development needs.
  • Conducted regular meetings with independent operators to discuss performance objectives and expectations.
  • Implemented strategies to improve team collaboration and communication.
  • Assisted in developing and implementing training programs to enhance employee skill sets in line with organizational objectives.
  • Reviewed existing procedures and systems related to Performance Management regularly for improvements.
  • Organized team-building events aimed at improving morale among independent operators.
  • Provided coaching sessions for high-potential TPMs in order to maximize their effectiveness within the organization.
  • Analyzed independent operators' productivity data to identify areas for improvement.
  • Maintained records of the independent operator's monthly contact reports and disciplinary actions taken.
  • Assisted independent operators with setting performance goals, set timeline targets for my territory and each location, and assisted in training new operators and their employees.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Assessed independent operators through on-site observations to determine strengths and weaknesses in work performance, methods, and counter sales.
  • Collected, tracked, and evaluated current business and market trend data, and assisted in setting pricing strategies.
  • Assisted the Avis Budget Group legal team with court cases as a contract witness on numerous instances, both in person and during teleconference calls.

Education

Some College (No Degree) -

San Jacinto College
Pasadena, TX
01-1989

High School Diploma -

Sam Rayburn High School
Pasadena, TX
05-1988

Skills

  • Team collaboration
  • Customer service
  • Market analysis
  • Performance management
  • Employee training
  • Process improvement
  • Goal setting
  • Data analysis
  • Coaching techniques
  • Conflict resolution
  • Communication skills
  • Time management
  • Customer focus
  • Performance analysis
  • Employee engagement
  • Coaching and mentoring
  • Interpersonal skills
  • Problem-solving
  • Time management abilities
  • Multitasking Abilities
  • Analytical skills
  • Problem-solving abilities
  • Self motivation
  • Teamwork
  • Performance metrics
  • Team building
  • Analyze data
  • Leadership development
  • Relationship building
  • Excellent communication
  • Project coordination
  • Cost reduction
  • Policy development
  • Reliability
  • Evaluate reports
  • Client relationship management
  • Active listening
  • Performance improvement
  • Strategic planning
  • Multitasking
  • Teamwork and collaboration
  • Effective communication
  • Decision-making
  • Personnel interviewing
  • Quality assurance
  • Corporate governance

Timeline

Territory Performance Manager

Avis Budget Group
05.1990 - Current

Some College (No Degree) -

San Jacinto College

High School Diploma -

Sam Rayburn High School