Cheryl Fernald

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Delivered exceptional dining experiences by providing attentive and personalized service to guests.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Managed cash transactions and processed payments efficiently using point-of-sale systems.
• Resolved guest concerns promptly to enhance satisfaction and foster repeat business.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Improved dining experience by providing prompt, attentive service to guests.

Performed any, and all duties requested, and required as a server.

• Greeted customers, answered questions and recommended specials to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Quality results oriented team player.
• Reliable and dependable.
• Provided exceptional service to high volume of daily customers.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Informed customers of daily specials and signature menu items.
• Trained new team members on menu offerings and service protocols.

• Provided exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to maintain high standards of food presentation.
• Maintained cleanliness and organization of dining area throughout shifts.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
• Managed customer complaints efficiently, ensuring timely resolutions and fostering positive relationships.
• Provided exceptional support during peak hours as well as holidays and special events.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
• Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
• Utilized problem-solving skills to address customer queries and complaints.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained comprehensive knowledge of products and services, facilitating effective communication with customers.