Phfait Watson
Atlanta,United States
Summary
Dynamic professional at TRUIST with expertise in regulatory compliance and internal auditing. Successfully enhanced operational efficiency through process improvements and effective vendor management. Proven ability to interpret complex contracts and deliver exceptional customer service, fostering strong relationships and driving team performance. Committed to identifying risks and implementing strategic solutions.
Overview
11
11
years of professional experience
Work History
Branch Coordinator
TRUIST
Atlanta, GA
07.2014 - Current
- Interpreted legal documents such as contracts, leases, and operating agreements.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Performed periodic audits of internal processes to detect non-compliance issues promptly.
- Participated in recruitment activities for hiring personnel, including interviews and background checks.
- Developed and implemented procedures for branch operations.
- Managed relationships with vendors and suppliers to facilitate the timely delivery of goods or services.
- Monitored staff performance and provided feedback to improve productivity.
- Identified potential risks associated with branch operations and developed mitigation plans accordingly.
- Coordinated branch operations to ensure efficient customer service.
- Analyzed data from various sources to identify trends in customer behavior.
- Organized regular meetings with team members to discuss progress and challenges.
- Provided support in resolving customer issues related to products or services the branch offers.
Education
BBA - Economics And Finance
Tennessee State University
Nashville, TN05-2014
Skills
- Regulatory compliance
- Contract interpretation
- Internal auditing
- Vendor management
- Process improvement
- Customer service
Timeline
Branch Coordinator
TRUIST
07.2014 - Current
BBA - Economics And Finance
Tennessee State University
Similar Profiles
Alyssa DavisAlyssa Davis
Loan Servicing Specialist at TRUISTLoan Servicing Specialist at TRUIST
Amber GardnerAmber Gardner
Premier Care and Branch Advisor at TruistPremier Care and Branch Advisor at Truist
Abigail PerryAbigail Perry
Relationship Banker at TruistRelationship Banker at Truist
Joylisa BrandonJoylisa Brandon
Universal Banker II at TruistUniversal Banker II at Truist
Ryan Albury HannaRyan Albury Hanna
Senior Attorney at City of AtlantaSenior Attorney at City of Atlanta