Prepare laboratory specimens for analysis and testing
Unpack and route specimens to their respective staging areas
Accurately identify and label specimens
Pack and ship specimens to proper testing facilities
Meet department activity and production goals
Properly prepare and store excess specimen samples
Data entry of patient information in an accurate and timely manner
Resolve and document any problem specimens
Test Proctor/ Temp Service
Roth Staffing
Spokane, WA
05.2024 - 06.2024
Opened and set up office
Checked students in and out of systems
Gave all necessary handouts and authorized tools
Verified and ran security checks of test takers before and after tests
Answered any questions or concerns test takers had
Set up computer stations prior to every test
Ran security walkthroughs to verify no cheaters
Ran multiple applications
Preparation for the next day and closed office
Customer Service Representative, Fraud Department
Ttec
Las Vegas, NV
08.2022 - 10.2023
Was responsible for answering calls from Government pre-paid card holders when issues with card usage or possible fraud transactions
Researched transactions to verify authentication after verifying identity of caller
Made appropriate changes to accounts per guidelines with accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering great client experience
Provided seamless answers to card holders’ questions, resolved problems, performed account maintenance and looked for opportunities to deepen relationships with callers
Food Delivery Driver
Uber eats & Door Dash
Las Vegas, NV
09.2021 - 03.2022
Completed on-time deliveries by choosing the best and most efficient routes
Strong attention to detail on vehicle maintenance and cleaning
Quickly and accurately respond on short notice while always providing above and beyond customer care and keeping a 5-star rating
Certified Phlebotomist
LabCorp
Spokane, WA
01.2021 - 06.2021
Drew blood from patients for diagnostic tests, submitted specimens to labs for analysis, labeled vials and arranged shipment of samples
Maintained records of blood while using multiple computer applications (Office and others)
Along with web sites for research and data entry and always keeping patients engaged in conversation to build a connection and trust
Ride Share Driver
Uber & Lyft
Spokane, WA
09.2018 - 07.2019
Safely transported passengers to destinations across town and state while staying level-headed during encounters with aggressive and inebriated passengers
I used empathy and laughter to de-escalate potential disputes and escalated passenger’s
I earned and retained a 5-star driver rating by providing exceptional customer service
Multitasked in a high-pressure environment
Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction
Maintained a clean vehicle and a professional appearance
Optimized positioning and schedule to reduce wait times and increase revenue
I also handled all financial records, including tax-deductible expenses, mileage, and earnings