Cheryl Hamilton
Chuckey
Summary
Experienced Receptionist with over 10 years’ experience, in chemical dependency and mental health recovery Facilities inpatient and outpatient treatment programs. Experienced billing and collection Specialist. Experienced in recruitment, training and processing new hires, job fairs and client marketing. Experienced in Customer service and Client services as well as Inbound Call Center customer service. Welcoming, caring, and compassionate toward clients and their needs. Works well as a team member and independently. Compliant with HIPPA regulation and patient confidentiality. Experienced working remotely.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Partner Services Representative II
Inbound Christian Broadcasting Network
01.2025 - 03.2026
- Achieved high customer satisfaction by efficiently managing inbound call center operations, handling 60-80 calls daily. Delivered compassionate and effective service, meeting diverse customer needs with empathy and understanding. Accurately processed donations and product requests, while thoroughly researching claims and documenting all client interactions to ensure accountability. Resolved client issues with professionalism, significantly enhancing the customer experience. Streamlined call transfers to appropriate departments, improving response times and service efficiency. Utilized strong communication skills in both oral and written formats, ensuring professionalism and accuracy in all correspondence. Demonstrated exceptional punctuality and attendance, willingly adapting to work during weekends and holidays as necessary. Maintained strict adherence to HIPAA regulations, ensuring the confidentiality and protection of sensitive customer information.
Customer Service Representative
DialAmerica – Norton-LifeLock & Siemens Healthineers Programs & Blue Cross & Blue Shield of South Carolina
Gray, TN
03.2023 - 12.2024
- Blue Cross Blue Shield program: Achieved high customer satisfaction by expertly managing inbound calls related to claims research and preauthorization approvals. Streamlined premium payment processes while effectively navigating multiple digital platforms. Empowered clients through education on company website features and supported online account creation. Ensured thorough documentation of client communications to enhance service quality. Successfully resolved client issues with a focus on empathy and professionalism, fostering trust. Facilitated efficient call transfers to specialized departments as needed.
- Siemens Healthineers Program: Achieved high client satisfaction by efficiently managing inbound calls and researching product availability. Maintained accurate tracking of client orders and addressed email inquiries promptly. Resolved client issues effectively, demonstrating compassion and professionalism. Streamlined call transfers to relevant departments, enhancing operational efficiency.
- Norton-Lifelock: Achieved high-quality customer service by effectively managing inbound calls related to Norton 360 LifeLock program enrollments. Streamlined call transfers to optimize the customer experience and ensure proper support. Successfully gathered and processed sensitive client information, enhancing payment processing efficiency.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Collaborated with cross-functional teams to address product-related issues, driving customer success initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries efficiently, enhancing overall satisfaction with service experience.
- Managed complex issues and escalated concerns to ensure timely resolutions for clients.
Collection/Billing Specialist & Receptionist
Highlife Recovery
Columbus, OH
01.2020 - 12.2021
- Processed collections and billing corrections for resubmission of insurance claims. Submitted billing for services rendered to clients' insurance companies. Greeted visitors and patients in person or over the phone, managing inquiries effectively. Handled daily phone coverage and ensured compliance with policies and procedures. Collected cash and balanced end-of-day reports consistently. Entered data for prescription tracking spreadsheets accurately. Maintained daily client sign-in sheets for end-of-day reporting. Observed clients requiring point-of-contact urinalysis.
- Directed creation of new patient charts within medical systems, ensuring effective virtual setup. Oversaw clerical operations, including document management and correspondence organization. Implemented security measures by monitoring logbook and managing visitor check-ins. Facilitated communication of critical client information to supervisory staff for effective decision-making. Administered accounts receivable, accounts payable, and deposits, enhancing financial accuracy. Ensured reception area remained safe and compliant with all regulations and procedures. Upheld HIPAA compliance and maintained stringent patient confidentiality standards. Supported organizational needs by providing assistance across various departments. Led training initiatives for new receptionists and guided new collections specialists in their roles.
Receptionist
Changes-Columbus Springs Dublin
Columbus, OH
10.2018 - 12.2019
- Achieved seamless visitor and patient experiences by professionally greeting individuals in person and on the phone; resolved inquiries effectively by directing them to appropriate channels; maintained consistent phone coverage to enhance communication; upheld organizational policies and procedures to ensure operational integrity; facilitated cash collection and daily balancing, ensuring accurate financial reporting; optimized data entry processes for admission tracking sheets; streamlined updates to PHP IOP sign-in sheets and monitored admissions and discharges to enhance operational efficiency; executed accurate admissions in the medical system, constructing thorough medical charts for medical professionals; ensured effective medication management by monitoring appointments and notifying staff of arrivals and necessary follow-ups; handled all clerical functions with precision, including typing, filing, and electronic file management; reinforced security protocols by adhering to established procedures and monitoring logbook entries; coordinated client and staff appointments to enhance workflow; communicated essential information to supervisory staff regarding client needs and facility operations; efficiently managed accounts receivable and payable functions; maintained a safe and tidy reception area by following established regulations; complied with HIPAA regulations and upheld patient confidentiality; delivered comprehensive support to the executive director by completing all assigned tasks.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Trained and mentored new reception staff on procedures and customer service best practices.
- Oversaw inventory management of office supplies, reducing costs through effective resource allocation.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Recovery Works
Columbus, OH
10.2016 - 09.2018
- Created a welcoming atmosphere for visitors and patients through in-person and phone greetings. Streamlined inquiry responses by addressing or directing them to appropriate channels. Optimized daily phone coverage to enhance communication efficiency. Maintained compliance with policies and procedures to uphold organizational integrity. Achieved accurate cash collection and daily balancing for financial accountability. Delivered comprehensive clerical support, including typing and filing, to boost office productivity. Enhanced security protocols by monitoring visitor check-ins and maintaining logbooks. Improved appointment coordination for clients and staff, facilitating effective scheduling. Communicated critical updates to supervisory staff regarding client and facility operations. Executed efficient management of accounts receivable and payable to ensure financial accuracy. Cultivated a safe and organized reception area by following established guidelines. Protected patient privacy by adhering to HIPAA regulations. Supported the executive director with assigned tasks, contributing to organizational success.
- Facilitated efficient handling of patient inquiries, ensuring clarity and accuracy in service and policy information.
- Diligently updated and monitored electronic health records, focusing on precision and adherence to privacy laws.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided Human Resources administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
Teacher
Little Miracles
Reynoldsburg, OH
06.2014 - 09.2015
- Designed and implemented engaging lesson plans while providing individualized support to students and maintaining communication with parents.
- Implemented effective classroom management strategies to foster a positive learning environment.
Social Worker
Permanent Family Solution Protection
Columbus, OH
09.2013 - 03.2014
- Achieved successful family reunifications through thorough family assessments and strategic planning. Delivered effective case management solutions for families facing substance abuse and related challenges. Enabled clients to secure vital resources including housing and employment, contributing to family welfare. Presented compelling reunification plans in family court, advocating for the best interests of clients and their families.
- Designed and implemented individualized care strategies to enhance client well-being and satisfaction.
- Facilitated collaboration among multidisciplinary teams to enhance service delivery effectiveness.
Teacher
Primrose School at Pinnacle
Grove City, OH
06.2011 - 09.2013
- Achieved a dynamic classroom environment through effective management and innovative curriculum development. Delivered comprehensive weekly lesson plans that enhanced student learning outcomes. Cultivated an inspiring role model presence, motivating students toward academic success. Organized impactful structured activities that drove student engagement. Successfully tracked and maintained student milestones to support continuous improvement.
- Developed engaging lesson plans tailored to diverse learning styles and special needs.
- Collaborated with parents and staff to support student development and academic success.
Supervisor
Montgomery Adolescent
Dayton, OH
03.2005 - 09.2011
- Cultivated a safe atmosphere for residents by meticulously overseeing detailed documentation practices. Elevated staff effectiveness through systematic evaluations and targeted training programs, implementing corrective actions when necessary. Achieved successful rehabilitation outcomes, enhancing residents' reintegration through focused life skills training initiatives.
- Directed daily operations, maintaining strict adherence to internal policies and procedural guidelines.
- Implemented training programs and mentorship opportunities to enhance staff collaboration and performance.
Education
Bachelor of Science Degree - Social Services
Almeda University
Boise, IdahoTeacher’s Assistant Diploma - undefined
Horizon College
CanadaSkills
- Relationship development skills
- Client service optimization
- Partnership cultivation expertise
- Talent acquisition
- Operational efficiency management
- Office administration
- Data-driven performance assessment
- Skilled in software applications
- Analytical thinking
- Effective listening
- Client support
- Accurate data entry
Certification
- Primrose Pre-school on-line teacher and administration training
- Franklin Children Services – Child Protection Core Training
- Certified Federal Correctional Service Background and Experience (Adult and Youth)
Timeline
Partner Services Representative II
Inbound Christian Broadcasting Network
01.2025 - 03.2026
Customer Service Representative
DialAmerica – Norton-LifeLock & Siemens Healthineers Programs & Blue Cross & Blue Shield of South Carolina
03.2023 - 12.2024
Collection/Billing Specialist & Receptionist
Highlife Recovery
01.2020 - 12.2021
Receptionist
Changes-Columbus Springs Dublin
10.2018 - 12.2019
Receptionist
Recovery Works
10.2016 - 09.2018
Teacher
Little Miracles
06.2014 - 09.2015
Social Worker
Permanent Family Solution Protection
09.2013 - 03.2014
Teacher
Primrose School at Pinnacle
06.2011 - 09.2013
Supervisor
Montgomery Adolescent
03.2005 - 09.2011
Teacher’s Assistant Diploma - undefined
Horizon College
Bachelor of Science Degree - Social Services
Almeda University