Cheryl Hardy
Virginia Beach,VA
Summary
I am a human services professional seeking an opportunity to expand my professional portfolio and serve multiple communities. I graduated from Old Dominion University with a Bachelor’s degree in human services in May 2021 with a grade point average of 3.5. I possess crucial characteristics in my work ethic that allow me to stand out from my counterparts. I have strong problem-solving skills that enable me to analyze situations and help my clients develop short- and long-term solutions.
Service professional with a strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
20
20
years of professional experience
Work History
Crisis Service Specialist
YWCA South Hampton Roads
Norfolk, VA
03.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with community partners to enhance program outreach and service delivery.
- Managed scheduling and coordination of client appointments, ensuring efficient operations.
- Developed training materials for staff on best practices in service delivery and client engagement.
Meat Cutter
Harris Teeter
11.2019 - Current
- Responsible for efficiently cutting and processing the complete variety of meat products to achieve maximum yield and gross profit according to meat standards, cleaning work areas, providing customer service, unloading stock, and reloading salvage.
Crisis Intervention Specialist Intern
YWCA of South Hampton Roads
Norfolk, VA
01.2021 - 05.2021
- Duties include answering the agency’s domestic violence, stalking, human trafficking, and sexual assault hotline, provide education on reporting options, protective orders, and the effects of trauma on victims face-to-face and callers on the hotline, provide crisis intervention counseling and advocacy services including safety planning and suicide assessments, coordinating and providing crisis services to victims of crime including PERK exams, hospital accompaniments, legal accompaniments, emergency shelter, emergency transportation, and immediate safety planning, providing information and community referrals as requested, collecting statistical data and other information needed for grant reporting, entering client information and referrals accurately into the Electronic Case Management (ECM) system and VADATA system, submitting complete shift reports at the end of the shift as directed, completing and submitting documentation and case notes of accompaniments at the end of the shift as directed, maintaining client confidentiality and case records by the policy and procedures, adhering to the mandated reporter policy in collaboration with law enforcement, and forensic and medical personnel, participating in ongoing training and education regarding interpersonal violence, community resources, and medical personnel, attending monthly staff meetings, and performing other duties as assigned.
Assistant Meat Manager
Farm Fresh
06.2006 - 05.2018
- 6+ years of experience as a meat cutter. Provided excellent customer service to customers. Completed orders as requested by customers in a timely manner. Experience with equipment such as grinder, scale, saw, cuber and wrapper. Maintained scheduling as required. Assisted with the inventory process and submitted product orders as needed.
Education
Bachelor of Science - Human Services
Old Dominion University
05-2021
Associate of Science - Social Science
Tidewater Community College
Virginia Beach, VA05-2013
Master of Science - Human Services
Regent University
Virginia Beach, VA05-2026
Skills
- Client retention strategies
- Clerical support
- Professional telephone demeanor
- Multitasking and organization
- Critical thinking
- Active listening
- De-escalation techniques
- Cultural awareness
Timeline
Crisis Service Specialist
YWCA South Hampton Roads
03.2023 - Current
Crisis Intervention Specialist Intern
YWCA of South Hampton Roads
01.2021 - 05.2021
Meat Cutter
Harris Teeter
11.2019 - Current
Assistant Meat Manager
Farm Fresh
06.2006 - 05.2018
Bachelor of Science - Human Services
Old Dominion University
Associate of Science - Social Science
Tidewater Community College
Master of Science - Human Services
Regent University