Cheryl Henning
Buffalo,WY
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
General Manager
Kum & Go
01.2019 - 04.2024
- Managed weekly schedules and reviews for a tem of associates as well as coaching and training to ensure the associates had the tools for success.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maintained positive relationships with customers and vendors to ensure positive day to day operations for the store.
Sales Manager
Kum & Go
07.2017 - 01.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Performed manager tasks and problem solving to ensure outstanding customer service.
General Manager
Kum & Go
01.2015 - 07.2017
- Managed weekly schedules, employee reviews, training, and coaching to a team of associates to provide outstanding customer service
- Cultivated strong relationships with team members, vendors, and associates to maximize success of the day to day operations.
Education
High School Diploma -
Pine Bluffs High School
Pine Bluffs, WY05.1986
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Time Management
- Relationship Building
Timeline
General Manager
Kum & Go
01.2019 - 04.2024
Sales Manager
Kum & Go
07.2017 - 01.2019
General Manager
Kum & Go
01.2015 - 07.2017
High School Diploma -
Pine Bluffs High School
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