Cheryl Henning
Buffalo
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration, and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
Work History
General Manager
Kum & Go
Buffalo
01.2019 - 04.2024
- Formed and sustained strategic relationships with clients.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, trained and empowered employees to achieve key performance indicators.
Sales Manager
Kum & Go
Cheyenne
03.2017 - 01.2019
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
General Manager
Kum & Go
Rawlins
01.2012 - 03.2017
- Performed all duties included in General Manager position in Buffalo WY.
Education
High School Diploma -
Pine Bluffs High School
Pine Bluffs, WY05-1986
Skills
- Strategic planning
- Conflict resolution
- Relationship management
- Payroll administration
- Employee training
- Data consolidation
- Customer service
- Client account management
- Financial document control
- Administrative skills
- Time and resource optimization
Timeline
General Manager
Kum & Go
01.2019 - 04.2024
Sales Manager
Kum & Go
03.2017 - 01.2019
General Manager
Kum & Go
01.2012 - 03.2017
High School Diploma -
Pine Bluffs High School
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