Cheryl Herring
Xenia,OH
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Results-driven leader experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
15
15
years of professional experience
Work History
Bank Teller Supervisor
PNC Bank
02.2015 - Current
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
- Developed strategic plans for day-to-day financial operations.
Teller
PNC Bank
03.2009 - 02.2015
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
Xenia High School
Xenia, OH05.1986
Skills
- Sales Proficiency
- Financial Product Knowledge
- Audit Preparation
- Cash Handling Expertise
- Customer Relationship Building
- Staff Training and Development
- Transaction processing accuracy
- Customer service excellence
- Team leadership
- Professional demeanor
- Problem-solving abilities
- Regulatory compliance
- Fraud detection
Timeline
Bank Teller Supervisor
PNC Bank
02.2015 - Current
Teller
PNC Bank
03.2009 - 02.2015
High School Diploma -
Xenia High School
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