MarQuis Small
Houston,TX
Summary
Accomplished Bank Teller Supervisor with a proven track record at First Convenience Bank, enhancing customer satisfaction and streamlining branch operations. Expert in financial product knowledge and customer relationship building, demonstrated through effective staff training and risk management. Achieved significant improvements in service delivery and operations efficiency without compromising quality.
Overview
3
3
years of professional experience
Work History
Bank Teller Supervisor
First Convenience Bank
08.2023 - Current
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Member Service Representative
Sam's Club
12.2022 - 08.2023
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Target
08.2021 - 12.2022
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Crosssold complementary items when appropriate, increasing overall transaction value and maximizing profits.
- Assisted customers in making informed purchase choices and selecting products.
Education
Associate of Applied Science - Communications
Houston Community College
Houston, TX06.2026
Skills
- Customer Relationship Building
- Branch operations
- Staff Training and Development
- Financial product knowledge
- Sales pipeline development
- Sales Documentation
- Sales and Operations
Timeline
Bank Teller Supervisor
First Convenience Bank
08.2023 - Current
Member Service Representative
Sam's Club
12.2022 - 08.2023
Customer Service Representative
Target
08.2021 - 12.2022
Associate of Applied Science - Communications
Houston Community College
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