Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Cheryl Hochheimer

Cheryl Hochheimer

Rochester,NY

Summary

Dynamic small business owner with a proven track record in customer relations and operational efficiency at Ebay.com and Hochheimer Cleaning Service. Expert in relationship building and financial management, enhancing customer satisfaction through exceptional service and streamlined processes. Skilled in budgeting and fostering loyalty, resulting in increased repeat business and referrals.

Overview

31
31
years of professional experience

Work History

Owner

Ebay.com
02.2021 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner

Hochheimer Cleaning Service
06.2000 - 02.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Front End Coordinator & Accounting Office Clerk

Wegmans
11.1994 - 05.2000
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
  • Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
  • Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
  • Monitored cash drawers in 20+ per day checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Input data into spreadsheets and databases.

Education

Associate of Science - Liberal Science

Monroe Community College
Rochester, NY

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Interests

  • Baking
  • Crafting and DIY Projects
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Team Sports
  • Outdoor Recreation

Timeline

Owner

Ebay.com
02.2021 - Current

Owner

Hochheimer Cleaning Service
06.2000 - 02.2021

Front End Coordinator & Accounting Office Clerk

Wegmans
11.1994 - 05.2000

Associate of Science - Liberal Science

Monroe Community College

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