Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Hopkins

Iowa Park

Summary

Dynamic retail leader with a strong track record in managing teams, merchandising, and delivering outstanding customer service. Focused on driving sales growth and improving overall store performance through effective communication and collaboration. Dedicated to fostering a welcoming store atmosphere and developing team capabilities for superior customer satisfaction.

Overview

10
10
years of professional experience

Work History

Stocking 1 Coach

Walmart
Vernon
12.2024 - Current
  • Supervised daily operations, overseeing shift scheduling and duty assignments.
  • Managed customer service inquiries and complaints to achieve high satisfaction levels.
  • Assisted in developing operational strategies that enhanced overall efficiency.
  • Organized team-building activities to promote a positive workplace culture.

Store Manager

Walmart
Wichita Falls
10.2015 - 12.2024
  • Promoted Open Door Policy through timely responses to associate concerns and effective resource utilization.
  • Ensured compliance with company policies by proactively addressing complex compliance challenges.
  • Managed inventory flow to enhance sales while maintaining optimal stock levels and merchandise presentation.
  • Fostered an ethical workplace by instilling integrity through Four Basic Beliefs.
  • Engaged customers using strong verbal skills to assess needs and preferences effectively.
  • Reviewed financial statements and sales reports to evaluate productivity and goal attainment.
  • Provided leadership and mentoring to new employees, enhancing knowledge of company programs.
  • Oversaw merchandising benchmarks storewide to sustain operational excellence.

Education

High School Diploma -

Burkburnett High School
Burkburnett, TX
05-1989

Skills

  • Culture development
  • Financial operations management
  • Profitability maximization
  • Team development
  • Operational budgeting
  • Root-cause analysis
  • Community outreach
  • Customer service management

References

References available upon request.

Timeline

Stocking 1 Coach

Walmart
12.2024 - Current

Store Manager

Walmart
10.2015 - 12.2024

High School Diploma -

Burkburnett High School

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