Dedicated customer service representative with a proven track record in conflict resolution, active listening, and product knowledge. Committed to enhancing customer satisfaction and loyalty through effective communication and training of new representatives.
Work History
Customer Service Representative
5 Years 8 Months
Bayard Usa | 11.2020 - 07.2026
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Collaborated with team members to streamline workflows and improve service delivery times.
worked with all product lines and answered all questionss
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Home Health Aide
1 Year 5 Months
Home Instead Senior Care Home | 06.2019 - 11.2020
Monitored vital signs and reported changes in health conditions to healthcare professionals.
Developed personalized care plans in collaboration with family members and healthcare teams.
Assisted clients with daily living activities, ensuring comfort and safety at home.
Implemented effective communication strategies to relay client needs to interdisciplinary teams.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Followed nutritional plans to prepare optimal meals.
Workers' Compensation Claims Adjuster
9 Years 9 Months
Allianz Insurance | 02.2006 - 11.2015
Evaluated and processed complex workers' compensation claims, ensuring compliance with state regulations.
Coordinated claim investigations, collaborating with medical professionals and legal teams for accurate assessments.
Analyzed claim data to identify trends, enhancing risk management strategies and improving case outcomes.
Advised clients on their rights and responsibilities under workers' compensation laws, fostering positive relationships and trust.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.