Cheryl Jones
Lake Havasu City
Summary
Results-driven Medical Records Coordinator with extensive experience in patient record management and quality assurance. Known for meticulous attention to detail and effective team collaboration, contributing to improved compliance and streamlined record retrieval processes.
Overview
18
18
years of professional experience
Work History
Medical Records Coordinator
Valley Regional Anesthesia Associates
Fresno
10.2023 - Current
- Organized and maintained patient medical records for accurate documentation.
- Processed incoming requests for medical information, ensuring timely access for healthcare providers and patients.
- Ensured compliance with HIPAA regulations in handling sensitive patient data.
- Collaborated with healthcare providers to streamline record retrieval processes.
- Conducted regular audits of medical records, enhancing documentation accuracy and completeness.
- Coordinated interdepartmental communication to effectively resolve record discrepancies, improving overall record integrity.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
- Assisted providers with retrieving archived medical records when needed.
- Scanned paper documents into electronic database.
- Arranged and managed medical record filing, retrieval, and transfers per established guidelines.
- Executed additional duties related to Medical Records Coordinator role.
- Completed timely uploads of medical records to patient vaults.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Removed outdated files from the storage system to maintain organization.
Medical Records Specialist
TeamHealth
Lake Havasu City
08.2022 - 11.2024
- Ensured compliance with healthcare regulations and confidentiality standards consistently.
- Coordinated with healthcare providers to promptly resolve discrepancies in patient records, ensuring accuracy and continuity of care.
- Adhered to HIPAA guidelines when handling protected health information.
- Organized and maintained confidential patient files, securely collecting, filing, scanning, and retrieving documents to support efficient information management.
- Set up patient charts and documented information in company software to streamline access for healthcare professionals.
Manager
A Toe Truck
Parker
06.2020 - 09.2021
- Managed daily operations of towing services and vehicle recovery efforts.
- Coordinated schedules for tow truck drivers and service requests to optimize operational efficiency.
- Oversaw maintenance of towing equipment to ensure safety and reliability.
- Trained new staff on operational procedures and customer service practices to enhance service quality.
- Implemented processes to improve response times for service calls.
- Resolved customer complaints with professionalism and effective communication skills.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services to support operations.
Medical Billing Specialist
Eyes Of Arizona
Lake Havasu City
04.2008 - 06.2020
- Process medical claims using electronic billing systems.
- Verify patient insurance eligibility and benefits information.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed and resolved billing discrepancies with healthcare providers, facilitating accurate claim processing.
- Analyzed rejected claims and corrected errors before resubmitting for payment.
- Completed appeals and filed and submitted claims.
- Applied payments, adjustments, and denials into medical manager system.
- Monitored accounts receivable, following up on outstanding payments to ensure timely collection.
- Communicated with patients to address billing questions and concerns, enhancing patient satisfaction.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
Education
Associate of Science - Exotic Animal Training
Moorpark College
Moorpark, CA06-1991
Skills
- Patient record management
- Electronic health records
- EHR management
- Medical coding
- Billing and coding
- Records auditing
- HIPAA compliance
- Healthcare compliance
- Quality assurance
- Data entry
- Payment collection
- Office administration
- Problem solving
- Team collaboration
- Attention to detail
- Customer service
Accomplishments
Employee of the month
Timeline
Medical Records Coordinator
Valley Regional Anesthesia Associates
10.2023 - Current
Medical Records Specialist
TeamHealth
08.2022 - 11.2024
Manager
A Toe Truck
06.2020 - 09.2021
Medical Billing Specialist
Eyes Of Arizona
04.2008 - 06.2020
Associate of Science - Exotic Animal Training
Moorpark College