Tanya Chandler
Lindsay,OK
Summary
Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information. Seasoned Medical Records Coordinator with proven background in healthcare administration. Demonstrated skills in maintaining and organizing patient records, implementing medical record policies, and ensuring compliance with HIPAA regulations. Known for strong problem-solving abilities, leadership qualities, and communication skills which have consistently improved office efficiency in previous roles.
Overview
12
12
years of professional experience
Work History
Medical Records Coordinator
LifeStance Health
Moore, OK
08.2024 - Current
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Assisted patients with requests for their medical records, guiding them through the process.
- Tracked and processed release of information requests.
- Arranged and managed medical record filing, retrieval, and transfers per established guidelines.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Processed and invoiced records requests from patients, providers and third parties.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scanned incoming documentation.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Facilitated communication between departments concerning follow-up care or scheduling appointments for patients.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Safeguarded medical records to maintain patient confidentiality.
- Pulled patient records and transferred information to appropriate parties.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Processed and responded to external requests for medical records following established protocols.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Obtained information by contacting appropriate personnel or patients.
- Kept department clean, organized and professional.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Assisted providers with retrieving archived medical records when needed.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Retrieved medical records upon request from healthcare professionals.
- Observed confidentiality and safeguarded all patient-related information.
- Maintained positive working relationship with fellow staff and management.
- Scanned and validated medical records for upload.
Referral/Medical Records Coordinator
South Central Medical Center
Lindsay, OK
07.2020 - 08.2024
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Generated reports on patient data and record-keeping activities as required by management.
- Assisted patients with requests for their medical records, guiding them through the process.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Located and retrieved files, assisting public with general information.
- Pulled patient records and transferred information to appropriate parties.
- Scanned paper documents into electronic database.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Scanned incoming documentation.
- Completed timely uploads of medical records to patient vaults.
- Ordered and restocked supplies in line with budget limits and office needs.
- Obtained information by contacting appropriate personnel or patients.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Tracked and processed release of information requests.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Observed confidentiality and safeguarded all patient-related information.
- Arranged and managed medical record filing, retrieval, and transfers per established guidelines.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Kept department clean, organized and professional.
- Processed and invoiced records requests from patients, providers and third parties.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Managed release of information requests and identified requestors as patient, relation or provider.
Front Desk Receptionist
South central medical center
Lindsay, US
04.2015 - 07.2020
- Answering phone and transferring phone calls
- Scheduling patients
- Updating Patient information
- Checking in new patients and current patients
- Scanning in patients documents
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided administrative support including photocopying, faxing, and filing.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Scheduled and confirmed appointments for clients and staff.
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Completed basic bookkeeping and document filing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Processed and distributed internal and external communications.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors warmly and directed them to correct personnel or office.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Explained policies and procedures to visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled incoming and outgoing mail and packages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
teller
IBC
Lindsay, US
08.2014 - 04.2015
- Answer phones, check accounts, make deposits and withdrawals for customers, and I also answer any and all questions I am able to
- Skills Used: efficiency, great customer service, friendly work environment
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Prepared official checks for customer and internal bank needs.
- Received and counted daily inventories of cash, drafts and checks.
- Directed specific questions to appropriate branch personnel.
- Maintained accurate records of all transactions for compliance purposes.
- Maintained confidentiality of bank records and client information.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Delivered exceptional service to customers in person or over telephone.
- Maintained confidentiality of all customer records and information according to company policies.
Front desk
Youfit health clubs
Oklahoma City, US
04.2014 - 09.2014
- I was responsible for checking members into the club
- Helping new member to start a membership
- Handling and processing memberships payments
- Answering the phones and transferring phone call as well as taking messages
- Skills Used: Good customer service
- Good phone etiquette
- Provided a fun and happy environment for people to come and workout in
Welders helper
Ramsey Welding
07.2013 - 09.2013
- I assisted the welders in their tasks
- Prepared the surface to be welded by hand grinding it smooth
- Used cut off saw to cut metal to required lengths
- Learned to tack things together so the welder could weld them out
- Reported any defective parts or questionable conditions to supervisors immediately upon detection.
- Worked with a variety of tools such as grinders, drills and wire brushes for pre-weld preparation of metals surfaces.
- Inspected finished products for conformance with customer's quality standards before shipment.
- Removed damaged materials and prepared surfaces for optimal installations.
- Organized and cleaned work area and tools.
- Helped Welders inspect completed welds to check that they meet standards or specifications.
- Maintained a safe working environment by adhering strictly to established safety guidelines.
- Heated, formed and dressed metal parts with hand tools, torch, and arc welding equipment.
Education
Associate of Science - Health Information Technology
Devry
Chicago, IL12-2025
High School Diploma -
Lindsay Public School
Lindsay, OK05.2013
Skills
- Medical Scheduling
- Insurance Verification
- Medical Records
- Patient Care
- EMR Systems
- Medical Office Experience
- Phone Etiquette
- Computer Skills
- Electronic health records
- Medical billing
- Patient confidentiality
- Customer service
- Records management
- Team collaboration
- Attention to detail
- Effective communication
- Information verification
- Schedule management
- Document coordination
- Medical records retrieval
- Record requests
- Health information systems
- Record releases
- Medical information transcription
- EHR proficiency
- Authorization management
- HIPAA compliance
- EHR expertise
- Release of information
- Electronic medical records programs
- Regulatory compliance
- Patient scheduling
- File maintenance
- Appointment scheduling
- Medical terminology
- Medical office procedures
- Clinical documentation
- Records organization
- Supply ordering
- Medical records management
- Patient data collection
- Written and verbal communication
- EMR / EHR
- Departmental cross-coverage
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Records Coordinator
LifeStance Health
08.2024 - Current
Referral/Medical Records Coordinator
South Central Medical Center
07.2020 - 08.2024
Front Desk Receptionist
South central medical center
04.2015 - 07.2020
teller
IBC
08.2014 - 04.2015
Front desk
Youfit health clubs
04.2014 - 09.2014
Welders helper
Ramsey Welding
07.2013 - 09.2013
Associate of Science - Health Information Technology
Devry
High School Diploma -
Lindsay Public School