Cross Trained Medical Office Worker
Open To Work
Mary Morissette
The Pediatric Center
Windsor Mill,MD
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Referral Coordinator, Medical Records and ReceptioDiagnostic Medical Scheduler
Work Type
Full Time
Important To Me
Healthcare benefitsPaid time offPaid sick leave401k matchCompany Culture
20
Years of experience
Dynamic professional with extensive experience as a Referral Coordinator at The Pediatric Center, excelling in patient scheduling and insurance verification. Proven ability to enhance patient flow and satisfaction through effective communication and organizational skills. Adept at managing electronic health records while ensuring compliance with HIPAA regulations, resulting in streamlined referral processes.
Work History
Referral Coordinator, Medical Records and Receptio
9 Years 2 Months- Facilitated patient referrals with prompt communication to healthcare providers and families.
- Coordinated follow-up appointments to improve patient flow and resource utilization.
- Supported accurate maintenance of patient records and documentation in electronic health record systems.
- Worked with multidisciplinary teams to simplify referral processes and improve patient care experiences.
- Exhibited strong attention to detail and organizational abilities while managing numerous referrals and providing high-quality patient care.
- Arranged specialist appointments for clients.
- Handled referral requests from patients, physicians, and other healthcare professionals.
- Contacted insurance companies to obtain precertification and benefits information for patients.
- Administered electronic health records efficiently to protect sensitive patient information while accelerating the referral process.
- Delivered excellent customer service by addressing patient inquiries and concerns about the referral process.
Diagnostic Medical Scheduler
2 Years 11 Months- Coordinated scheduling for over 100 medical appointments weekly, ensuring optimal physician utilization.
- Managed patient inquiries and appointment confirmations using electronic health record (EHR) systems.
- Streamlined appointment processes, reducing scheduling conflicts and improving patient satisfaction.
- Collaborated with healthcare providers to optimize daily schedules based on patient needs and resources.
- Led initiatives to enhance communication between departments, improving interdepartmental scheduling coordination.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Education
High School Diploma
Skills
Insurance verification
Patient scheduling
Multi-line phone proficiency
Medical terminology knowledge
Appointment scheduling
HIPAA regulations
Scheduling software
Organizational growth
Referring physician communication
Insurance precertification processes
Referral tracking
Medical scheduling
Electronic patient charts
Patient care assessment
Health information systems
Operational records maintenance
Medical condition coding software
Timeline
Referral Coordinator, Medical Records and Receptio
The Pediatric Center
05.2017 - 07.2026Read More
Diagnostic Medical Scheduler
JH Howard County General Hospital
02.2011 - 01.2014Read More
Woodlawn Senior High School
High School Diploma
Read More