Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Receptionist
Appleton Eye Associates
North Reading, MA
04.2015 - 02.2020
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist
Eye Center Of The North Shore
Salem, MA
01.2004 - 06.2013
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing and filing documents.
Managed multiple tasks and met time-sensitive deadlines.
Medical Assistant
Dr Howard Goldberg
Swampscott, MA
03.1996 - 01.2004
Sanitized, restocked and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Dental Assistant
Dr Milton B Boles DDS
Lynn, MA
06.1973 - 02.1977
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Education
Lynn Vocational And Technical School
Lynn MA
High School Diploma -
Lynn English High School
Lynn, MA
05.1972
Certificate of Completion - Dental Assisting
Lynn Vocational And Technical School
Lynn MA
05.1973
Certificate of Completion - Medical Assisting Program
North Shore Community College
Danvers, MA
05.1975
Timeline
Front Door Ambassador
BJ's Wholesale
09.2021 - 09.2022
Front Desk Receptionist
Appleton Eye Associates
04.2015 - 02.2020
Receptionist
Eye Center Of The North Shore
01.2004 - 06.2013
Medical Assistant
Dr Howard Goldberg
03.1996 - 01.2004
Dental Assistant
Dr Milton B Boles DDS
06.1973 - 02.1977
Lynn Vocational And Technical School
High School Diploma -
Lynn English High School
Certificate of Completion - Dental Assisting
Lynn Vocational And Technical School
Certificate of Completion - Medical Assisting Program