Cheryl Karpovage
Blue Ash,OH
Summary
Dynamic General Manager with a proven track record at Ugly Bagel, excelling in operations management and team leadership. Enhanced sales through strategic initiatives and cultivated strong vendor relationships. Skilled in problem resolution and efficient multi-tasking, driving revenue growth while ensuring high-quality standards and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Ugly Bagel
Nashville, TN
02.2024 - 03.2026
- Analyzed performance metrics to guide strategic decision-making and enhance operational efficiency.
- Directed inventory management processes to minimize waste and enhance stock accuracy.
- Collaborated with suppliers to negotiate favorable terms and ensure quality standards.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Assistant Manager
Panera Bread
Cool Springs, TN
10.2005 - 01.2024
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Led team training initiatives to improve staff performance and product knowledge.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
Shift Leader
IHOP
Parsippany, NJ
08.2001 - 01.2003
- Supervised team operations to ensure adherence to IHOP standards and protocols.
- Trained new staff on food safety, customer service, and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated shift schedules to optimize staffing efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall dining experience satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Baker
Best Fruit Farms
Hackettstown, NJ
03.1997 - 07.2001
- Prepared various baked goods, ensuring quality and consistency in taste and appearance.
- Operated commercial baking equipment, adhering to safety protocols for efficient production.
- Monitored inventory levels of ingredients, facilitating timely restocking to meet production demands.
- Maintained cleanliness and organization of workstations, promoting a safe baking environment.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
Master of Science - Business Management
Belmont University
Nashville, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Certification
Serve Safe
CPR
Crisis Prevention (CPI)
Timeline
General Manager
Ugly Bagel
02.2024 - 03.2026
Assistant Manager
Panera Bread
10.2005 - 01.2024
Shift Leader
IHOP
08.2001 - 01.2003
Baker
Best Fruit Farms
03.1997 - 07.2001
Master of Science - Business Management
Belmont University