Cheryl Kerr
North Hills,CA
Summary
An energetic healthcare professional prepared for a role in phlebotomy with a strong foundation for excellent patient care and specimen collection. Well versed in venipuncture, capillary puncture, and special collection procedures. A detail-oriented, quality-driven, deligent team player, always striving for successful completion of all assigned duties. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Phlebotomist / Donor Center Technician
Grifols Inc.
04.2018 - Current
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed capillary punctures as required for accurate test results.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Trained new phlebotomists in proper blood collection techniques and safety protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Customer Service Rep.
MOC Products Inc.
01.2008 - 12.2017
- Providing introductory product information to prospective and new customers.
- Following up with clients or customers by phone or email to check that they are satisfied with their purchases.
- Escalating queries and concerns to supervisors as necessary to troubleshoot issues with products or services.
- Process sales order, create packing slips, bill of landing and back orders.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Phlebotomy
Phlebotomy Training Specialist
Van Nuys, CA07-2024
Associate of Arts - General Studies, Natural Sciences
Los Angeles Valley College
Van Nuys, CA06-2023
Diploma - Healthcare
Brightwood College
North Hollywood, CA12-2017
Skills
- Venipuncture expertise
- Capillary puncture
- Butterfly needle technique
- Syringe method
- Order of draw
- Specimen handling
- Patient care and support
- OSHA/HIPPA compliance
Other Areas Of Interest
- Reading: Self care / Motivational books.
- Exercising: Gym and Outdoor activities.
Timeline
Phlebotomist / Donor Center Technician
Grifols Inc.
04.2018 - Current
Customer Service Rep.
MOC Products Inc.
01.2008 - 12.2017
No Degree - Phlebotomy
Phlebotomy Training Specialist
Associate of Arts - General Studies, Natural Sciences
Los Angeles Valley College
Diploma - Healthcare
Brightwood College
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