Open To Work
Cheryl Kim
Disney Aulani Resort and Spa
Honolulu,HI
5
years of post-secondary education
20
years of professional experience
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Work History
Server/trainer
15 Years 4 Months- Trained servers on Aulani service standards and Disney guest engagement.
- Demonstrated menu knowledge, ingredient details, and allergen awareness for dining teams.
- Coached cast members on dining room setup, table service, and pacing.
- Modeled POS order entry and payment handling for restaurant operations.
- Reinforced food safety, sanitation, and hygiene practices across shifts.
Server/Captain Waiter
5 Years- Displayed in-depth knowledge of menu items and cocktails, effectively guiding customers in their selections.
- Provided exceptional service to high volume of daily customers.
- Trained servers to meet and exceed service standards, enhancing overall guest experience.
Education
Bachelor of Arts - Political Science And Communication
Skills
Point of sale entry
Conflict resolution
Payment processing
Check processing
Order processing
Order verification
Food safety compliance
Food safety inspection
Training experience
Sanitation protocols
Dining room setup
Table service
Service protocols
High-volume service
Guest service
Guest relations management
Patron satisfaction
Menu knowledge
Menu offerings
Daily specials knowledge
Menu promotion
Wine management
Bar knowledge
Food presentation
Attention to detail
Quality assurance
Customer upselling
Team training
Table arrangements
Leadership training
Employee mentoring
Dining area upkeep
Station setup
Table arrangements
Tableside dining
Kitchen coordination
Conflict resolution
Problem solving
Effective communication
Leadership
Prioritizing service
Cash handling
Bill calculation
Service etiquette
Training experience
Kitchen coordination
POS operations
Price knowledge
Service etiquette
Prioritizing service
Check processing
Training experience
References
References available upon request.
Timeline
Server/trainer
Disney Aulani Resort and Spa
07.2011 - CurrentRead More
Server/Captain Waiter
Shack Mililani
08.2006 - 08.2011Read More
University of Hawaii At Manoa
Bachelor of Arts from Political Science And Communication
08.2001 - 06.2006Read More