Sam Johnson
College Station,United States
Summary
Pursuing a BA in communications at Texas A&M University - Rellis with a focus in sales. Experienced hospitality professional, recognized for delivering exceptional service while simultaneously driving sales through suggestive selling. Skilled in training both new and junior team members to enhance operational efficiency and teamwork while simultaneously demonstrating genuine hospitality creating a positive dining experience for guests.
Overview
2027
2027
years of professional experience
Work History
Server/Trainer
Chuy's
College Station, United States
01.2023 - Current
- Lead Host 3/23 - 5/23
- Floor Server 5/23 - 8/23
- Trainer & High Volume Cocktail Server 8/23 - Present
- Built and maintained strong guest relationships to increase repeat visits, customer satisfaction, and upselling opportunities.
- Delivered exceptional customer service to enhance guest experience in fast-paced dining environment.
- Managed tables by greeting guests and addressing their needs promptly.
- Memorized menu items and daily specials to assist customers effectively.
- Trained new servers on company policies and procedures to ensure consistent service quality.
- Coordinated with kitchen staff to streamline food preparation and delivery process.
Server
Chisos Grill
Austin, United States
2021 - 2022
- Cultivated a fine dining experience while simultaneously ensuring customer satisfaction and increasing sales through suggestive selling.
- Demonstrated genuine hospitality and in-depth knowledge of menu items, enhancing customer dining experience.
- Greeted customers, answered questions, and recommended specials, contributing to increased customer satisfaction and sales.
- Promoted desserts, appetizers, and specialty drinks, resulting in higher sales and customer engagement.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Arts - Communications with a focus in sales.
Texas A&M University-RELLIS Campus
College Station05-2026
Skills
- Suggestive Selling
- Guest Relationship Building
- Point-of-sale System
- Exceptional Customer Service
- Multitasking and Organization
- Attention to Detail
- Training Junior Team Members
- Upscale Dining
- Leadership and Team Collaboration
- Adaptability
Timeline
Server/Trainer
Chuy's
01.2023 - Current
Server
Chisos Grill
2021 - 2022
Bachelor of Arts - Communications with a focus in sales.
Texas A&M University-RELLIS Campus