Cheryl Lee
Sikeston,MO
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cheers Bar and Grill. Proven track record in enhancing guest engagement and improving performance through effective team collaboration. Expertise in cash handling and safe food practices, ensuring a clean and welcoming environment for all patrons.
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
09.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Online Personal Shopper
Walmart
03.2022 - 07.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Family Dollar
01.2021 - 01.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Bar Manager/Bartender
Cheers Bar and Grill
02.2011 - 07.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
Education
Administrated Assistant
Port Charlotte Vocational School
Port Charlotte, FL02-2006
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Safe food handling
- Performance improvement
- Cleanliness standards
- Order accuracy
- Cash handling
- Allergy awareness
- Menu presentation
- Memory retention
- Hospitality service expertise
Timeline
Server/Bartender
Buffalo Wild Wings
09.2025 - Current
Online Personal Shopper
Walmart
03.2022 - 07.2025
Assistant Manager
Family Dollar
01.2021 - 01.2022
Bar Manager/Bartender
Cheers Bar and Grill
02.2011 - 07.2019
Administrated Assistant
Port Charlotte Vocational School