Hi, I’m
CHERYL L. MCDONALD
Fairfield,CA
Summary
Experienced with strategic alliance management, creating and nurturing high-value partnerships. Utilizes relationship-building skills to ensure mutual success and long-term collaboration. Track record of effective negotiation and communication strategies.
Overview
15
years of professional experience
Work History
CBRE / John Muir Health
Alliance Director
11.2022 - Current
Job overview
- Regional workplace leader supporting major healthcare and corporate environments. I own strategy, standards, and service excellence across multisite portfolios, ensuring every space reflects the culture and operational heartbeat of the organization.
- Lead holistic site operations including Engineering, Workplace Experience, Events, Security partnership, Reception, Mailroom, and MAC programs.
- Cultivated strategic partnerships to enhance service delivery and patient outcomes.
- Developed comprehensive alliance strategies to align organizational goals with partner objectives.
Cushman & Wakefield/WeWork
Senior Facilities Manager
05.2022 - 11.2022
Job overview
- Oversaw workplace operations across 30+ buildings, ensuring consistent service and operational reliability.
- Supported space planning, workplace programs, and employee experience initiatives.
- Led custodial, maintenance, and vendor teams with a focus on quality, safety, and readiness.
- Led cross-functional teams to optimize facility operations and enhance service delivery standards.
- Developed and implemented strategic maintenance plans to ensure operational efficiency of facilities.
JLL / WeWork
Senior Facilities Manager
09.2021 - 05.2022
Job overview
- Led operations for high-density, high-visibility tech environments where hospitality, readiness, and experience matter daily.
- Senior escalation point for sensitive issues, operational challenges, and high-impact moments.
- Directed multisite teams (Workplace Experience, Concierge, Vendors) ensuring consistent service delivery.
- Owned day-to-day reliability: access control, guest flow, amenities, food & beverage, cleaning, repairs, and vendor performance.
- Built scalable SOPs, run books, and playbooks that reduce single points of failure and enable repeatable excellence.
- Partnered with Security and building management to uphold safety, compliance, and emergency readiness.
- Used data, sentiment, and utilization insights to prioritize improvements and measure impact.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
- Conducted regular audits to assess compliance with safety regulations and facility management best practices.
EMCOR / Lam Research
Regional Business Manager
06.2021 - 09.2021
Job overview
- Directed regional workplace operations, financial performance, and client relationships.
- Oversaw CMMS, PM programs, vendor onboarding, and operational reporting.
- Streamlined workflows and improved efficiency across cross-functional teams.
- Strengthened client relationships, improving satisfaction and retention.
- Fostered strong relationships with key clients to strengthen business partnerships.
- Streamlined workflow processes, resulting in improved productivity across the region.
JLL / PwC
Facilities Manager
04.2019 - 05.2021
Job overview
- Managed workplace operations and maintenance for a major corporate office.
- Improved customer satisfaction through responsive service and conflict resolution.
- Developed facility management strategies to enhance operational efficiency.
- Conducted risk assessments and developed safety protocols to ensure compliance.
- Managed vendor relationships for cost-effective, high-quality service delivery.
- Analyzed facility performance metrics to identify areas for improvement and drive strategic planning efforts.
- Responded to building emergencies and managed repairs.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
CBRE / Abbott Laboratories
Facilities Manager
12.2018 - 02.2019
Job overview
- Managed vendor relationships, work orders, procurement, and project coordination.
- Oversaw maintenance programs, improving asset reliability and equipment lifespan.
- Conducted inspections to identify issues before they escalated into costly problems.
- Oversaw equipment installation, maintenance, and repair for internal and external services.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Western Union
Office Services & Facilities Supervisor
12.2011 - 08.2018
Job overview
- Managed a $3M facility budget and capital projects for a 400-employee digital office.
- Elevated workplace experience through process improvements and vendor strategy.
- Ensured compliance with health and safety regulations.
- Coordinated vendor contracts, optimized cost efficiency, and improved service quality.
- Managed staff schedules and workflows to maintain optimal staffing levels.
- Supervised daily operations and maintenance of facilities to ensure compliance with safety regulations.
- Coordinated preventive maintenance schedules to enhance operational efficiency and minimize downtime.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for future reference or audit purposes.
Education
University of Phoenix
Associate of Science from Business Management
University Overview
Online
Skills
- Integrated Facilities Leadership
- Hospitality-Driven Workplace Experience
- Vendor Strategy & Contract Management
- Emergency Preparedness & Compliance
- Budget Ownership & Financial Stewardship
- Team Leadership & Coaching
- Space Planning & MAC
- CMMS & Workplace Systems
- Customer engagement
- Relationship management
- Partnership development
- Influencing skills
- Stakeholder management
- Excellent communication
- Team leadership
- Customer relationships
- Relationship building and management
Websites
Affiliations
- BOMA San Francisco
- IFMA San Francisco
- PBWC Co-Founder & COO, Leaders of Men Inc.
Volunteer work
- Co-Founder of Leaders of Men Inc youth non-profit that is focused on mentoring at risk teens
- Organized community events to enhance engagement and participation among diverse groups.
- Mentored junior volunteers, fostering skills development and enhancing team cohesion.
- Initiated partnerships with local organizations to expand outreach and increase community impact.
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Timeline
Alliance Director
CBRE / John Muir Health
11.2022 - Current
Senior Facilities Manager
Cushman & Wakefield/WeWork
05.2022 - 11.2022
Senior Facilities Manager
JLL / WeWork
09.2021 - 05.2022
Regional Business Manager
EMCOR / Lam Research
06.2021 - 09.2021
Facilities Manager
JLL / PwC
04.2019 - 05.2021
Facilities Manager
CBRE / Abbott Laboratories
12.2018 - 02.2019
Office Services & Facilities Supervisor
Western Union
12.2011 - 08.2018
University of Phoenix
Associate of Science from Business Management