Cheryl L. Minarcik
Plainfield,IL
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serve customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
CARSTAR Todd’s Body Shop
Plainfield, IL
04.2024 - 08.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers during face-to-face or through phone conversations.
- Answered customer calls for CARSTAR Todd's Body Shop collision repair services.
- Explained repair status updates and answered insurance claim questions.
- Scheduled repair appointments and coordinated vehicle drop-offs with customers
- Coordinated repair details with estimators, technicians, and parts staff to ensure timely service delivery.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proposed ideas and solutions that improved team collaboration and service outcomes.
- Executed daily office tasks with precision to support overall operational efficiency.
Delivery Associate/Retail Cashier
Home Depot
Shorewood, Illinois
10.2022 - 04.2024
- Processed customer payments through POS system, ensuring accurate transactions and customer satisfaction.
- Balanced cash drawer and reconciled daily receipts, maintaining financial accuracy for operations.
- Greeted customers and answered checkout questions.
- Scanned merchandise and verified prices at register.
- Wrapped purchases and bagged items for customers.
- Loaded customer orders onto delivery trucks, facilitating timely deliveries and enhancing customer experience.
- Processed customer payments using a POS system and cash register.
- Staged products in shipping areas for scheduled deliveries.
Banquet Bartender
White Eagle Golf Club
Naperville, IL
09.2021 - 07.2022
- Served banquet guests at weddings, outings, and private events, ensuring a memorable experience at the golf club clubhouse.
- Mixed cocktails, poured beer, and served wine to fulfill event drink requests promptly.
- Set up banquet bars with glassware, ice, garnishes, and liquor supplies to create inviting service stations.
- Provided bartending services at events
Server
Mike and Denise's
Yorkville, IL
07.2021 - 09.2021
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Balanced trays with care to deliver large volumes of food quickly.
- Restocked stations to ensure team efficiency and meet customer demands.
- Ensured tables were clean and ready for new customers promptly.
- Assisted bartender with managing deliveries to customers in different sections.
- Learned menu ingredients and cooking processes to effectively address customer inquiries.
- Performed side work duties, such as cleaning, food prep and stocking.
Dental Assistant
Dr Brawka And associates Dental
Oswego, IL
06.2020 - 04.2021
- Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials.
- Prepared and sterilized dental equipment prior to procedures.
- Safeguarded against germ spread by observing all requirements related to cleaning and sterilization.
- Monitored and maintained dental supply and equipment to ensure availability and efficiency during procedures.
- Assisted patients with dental needs, delivering exceptional customer service through effective communication and support.
- Adhered to radiation exposure precautions when taking dental radiographs.
- Inspected dental components to ensure compliance with all regulatory requirements and standards.
Field Service Representative
Lawrence Merchandising Services
Plymouth, MN
08.2015 - 06.2020
- Provided expert service by communicating information to customers and following up on promises.
- Coordinated with team members to ensure high customer satisfaction through effective communication.
- Delivered continuity in project-based merchandising services to enhance product visibility.
- Assisted in new project rollouts, seasonal support, planogram maintenance, audits and resets.
- Communicated product information to customers and followed up on commitments to ensure satisfaction.
- Ensured consistent merchandising services across multiple projects to maintain product visibility.
Volunteer Religious Education Teacher
St. Mary Immaculate Parish
Plainfield, IL
09.2012 - 05.2016
- Implemented age-appropriate teaching methods, including lectures, games, crafts, and discussions, to engage students in the Catholic faith.
- Established and communicated classroom ground rules based on respect and personal responsibility to foster a positive learning environment.
- Exemplified character qualities of enthusiasm, courtesy, kindness, gratitude, self-control, and punctuality to model positive behavior for students.
- Displayed enthusiasm, courtesy, kindness, gratitude, self-control, and punctuality in daily interactions with students.
Orderly, Fileroom clerk, Preoperative care technician, Orderly coordinator
Central DuPage Hospital
Winfield, IL
10.1996 - 01.2004
- Provided support to patients by addressing their needs and concerns.
- Ensured timely patient transportation to enhance overall care and comfort.
- Patient transfer and transportation.
- Collaborated with team members to effectively execute daily assignments and enhance workflow.
- Organized and filed records to maintain system efficiency and ensure information accessibility.
- Coordinated interviewing, training, scheduling, and annual reviews for new employees.
- Guided visitors to staff members with a warm, personable approach.
- Reviewed activities regularly to identify opportunities for improvement.
Waitress
Carol's Garden Restaurant
Carol Stream, IL
04.1990 - 01.1992
- Took and processed orders, prepared drinks, and cleaned tables to ensure timely service for guests.
- Utilized slow periods to complete side work, including restocking serving stations and organizing silverware for efficient service.
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Reset tables for incoming customers by clearing used dishes, sanitizing surfaces, and replenishing condiments to enhance dining experience.
Education
Bartender -
ABC Bartending School
Tinley Park, IL, USAGED -
Glenbard North High School
Carol Stream, ILSkills
- Customer service excellence
- Committed to superior patient care
- Detail-oriented
- Calm under pressure
- Conflict resolution
- Empathetic
- Personable
- Compassionate
- Independent and team player
- Positive attitude
- Insurance claims
- Appointment scheduling
- Customer record entry
Timeline
Customer Service Representative
CARSTAR Todd’s Body Shop
04.2024 - 08.2026
Delivery Associate/Retail Cashier
Home Depot
10.2022 - 04.2024
Banquet Bartender
White Eagle Golf Club
09.2021 - 07.2022
Server
Mike and Denise's
07.2021 - 09.2021
Dental Assistant
Dr Brawka And associates Dental
06.2020 - 04.2021
Field Service Representative
Lawrence Merchandising Services
08.2015 - 06.2020
Volunteer Religious Education Teacher
St. Mary Immaculate Parish
09.2012 - 05.2016
Orderly, Fileroom clerk, Preoperative care technician, Orderly coordinator
Central DuPage Hospital
10.1996 - 01.2004
Waitress
Carol's Garden Restaurant
04.1990 - 01.1992
Bartender -
ABC Bartending School
GED -
Glenbard North High School