Cheryl Lucia
Toledo
Summary
Dedicated Registered Nurse Case Manager with a focus on care coordination, patient assessments, and goal setting. Proven ability to enhance patient outcomes through tailored care plans and effective resource utilization.
Results-driven Director of Nursing Services skilled in service coordination, operational efficiency, and staff mentoring. Successfully led initiatives that improved patient care quality and compliance while fostering a supportive environment for nursing professionals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Focus on optimizing processes and supporting team objectives.
Overview
40
40
years of professional experience
Work History
Registered Nurse Case Manager
Aetna Better Health of Ohio
Toledo, OH
11.2016 - 12.2025
- Coordinated comprehensive care plans tailored to individual patient needs and health goals.
- Evaluated patient progress through regular assessments and adjusted care strategies accordingly.
- Collaborated with multidisciplinary teams to ensure seamless communication and resource allocation.
- Facilitated patient education on disease management, medication adherence, and preventive care practices.
- Mentored junior nurses in best practices for case management and patient advocacy techniques.
Director of Nursing Services
ABC Health Care
Maumee, OH
05.2009 - 11.2016
- Led nursing staff in implementing evidence-based practices to enhance patient care quality.
- Developed and executed strategic initiatives to improve operational efficiency within nursing services.
- Oversaw compliance with regulatory standards, ensuring high-quality patient outcomes and safety protocols.
- Mentored nursing team members, fostering professional development and enhancing clinical competencies.
- Analyzed performance metrics to identify areas for improvement and implement targeted action plans.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Planned and assigned workload to 35-person nursing staff to direct patient care.
ICU Nurse
Mercy St. Anne Hospital
Toledo, OH
03.2003 - 08.2009
- Monitored patient vitals and administered medications according to established protocols.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Educated patients and families about treatment options and post-discharge care procedures.
- Assisted in the management of critical care equipment, ensuring optimal functionality.
- Mentored new nurses in ICU procedures, fostering skill development and confidence.
- Implemented best practices for infection control, improving overall patient safety standards.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
Bookkeeper
PBS Building System
Tinton Falls, NJ
09.1985 - 08.1999
- Managed full-cycle accounts payable and receivable processes to ensure accurate financial records.
- Reconciled bank statements and maintained general ledger entries for financial integrity.
- Utilized accounting software to streamline invoicing and reporting procedures effectively.
- Prepared monthly financial statements, ensuring compliance with company policies and regulations.
- Collaborated with cross-functional teams to support budget preparation and forecasting activities.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Associate of Science - Registered Nursing
Monroe County Community College
MonroeSkills
- Case Management
- Direct patient care
- Goal setting
- Emotional intelligence
- Care coordination
- Geriatric care
- Case evaluation
- Patient assessments
- Medical records management
- Home care management
- Service coordination
- Mental health support
- Resource utilization
Timeline
Registered Nurse Case Manager
Aetna Better Health of Ohio
11.2016 - 12.2025
Director of Nursing Services
ABC Health Care
05.2009 - 11.2016
ICU Nurse
Mercy St. Anne Hospital
03.2003 - 08.2009
Bookkeeper
PBS Building System
09.1985 - 08.1999
Associate of Science - Registered Nursing
Monroe County Community College