Cheryl Madlom
Naperville,IL
Summary
Detail-oriented professional skilled in customer relationship management and team collaboration. Known for resolving inquiries promptly and diffusing tense situations, driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Northwestern
Wheaton, Illinois
04.2016 - 05.2026
- Assisted customers with inquiries and resolved issues promptly.
- Promptly resolved customer inquiries and issues to improve overall satisfaction.
- Resolved escalated complaints with professionalism to restore customer trust.
- Effectively diffused tense situations while maintaining professionalism under pressure.
- Drove repeat business by cultivating strong customer relationships.
- Worked with team members to streamline service processes and improve response times.
- Informed customers about service upgrades and new offerings to enhance satisfaction.
Education
Associate of Arts - Business
Northern Illinois University
Dekalb, IL09-1984
Skills
- Customer relationship management
- Excellent communication
- Active listening
- Conflict resolution
- Team collaboration
- Task prioritization
- Attention to detail
- Calm under pressure
- Flexible and adaptable
Affiliations
- Volunteer work
Timeline
Customer Service Representative
Northwestern
04.2016 - 05.2026
Associate of Arts - Business
Northern Illinois University