Cheryl Martin
PROVO,UT
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Personal shopper Team Lead
Sam’s Club
PROVO
08.2008 - Current
- Resolved inquiries and provided exceptional service.
- Educated members on membership benefits and savings
- Delivered quick, accurate service to members, consistently meeting tight deadlines and enhancing overall satisfaction.
- Completed pickup and delivery orders for members within local area.
- Maintained a high level of member service while ensuring member satisfaction.
- Organized groceries to maintain product quality, ensuring fragile items were separated and frozen or perishable foods remained fresh.
- Built connections with members to enhance their experience.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Followed proper procedures when accepting returns or exchanging items for members.
- Scanned items when pulling from shelves to update system stock information.
- Identified members needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
Education
Provo High
PROVO, UTSkills
- Product selection
- Order fulfillment
- Transaction handling
- Customer relationship management
- Staff training
- Problem Solving
- Attention to detail
- Effective communication
Certification
- Forklift operator
Timeline
Personal shopper Team Lead
Sam’s Club
08.2008 - Current
Provo High