Cheryl Meyers
Summary
Detail-oriented and highly organized professional with over 25 years of experience in customer service, sales, and administrative support. Skilled in handling confidential information, maintaining accurate records, communicating effectively with the public, and managing multiple tasks in fast-paced environments. Known for professionalism, strong attention to detail, problem-solving abilities, and providing exceptional service while maintaining discretion and accuracy. Proficient in data entry, document management, and office operations, with a strong ability to build positive relationships and support team efficiency. Dedicated to serving the community with integrity, reliability, and excellent organizational skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Membership Sales Representative
Rush Copley Healthplex
Aurora
09.2021 - Current
- Perform administrative duties such as filing paperwork, scheduling appointments, entering prospects information, calling the decline list, processing payments and maintain accuracy in our locker rental file.
- Manage member inquiries through phone and in-person communications
- Assist members in understanding membership options and benefits.
- Conduct facility tours to showcase amenities and services offered.
- Process new memberships and renewals efficiently and accurately.
- Organize promotional events to engage current and prospective members.
- Greet customers and provided excellent customer service.
- Develope marketing strategies to promote membership packages and services.
- Educate clients on membership options and fitness programs available at the healthplex.
- Maintain accurate records of member locker rentals in the system.
- Complete membership paperwork and captured transactional information to motivate ongoing participation of new members.
- Emphasize and enforced company objectives to reaffirm and validate member expectations.
- Resolve inquiries or complaints from current or prospective members in a timely manner.
- Participate in team meetings to discuss progress towards goals.
- Develope relationships with local businesses to promote organization's memberships.
- Maintain accurate records of customer information and interactions.
- Increase repeat business using great customer service, problem-solving and conflict resolution skills.
Store Manager
Roger's & Hollands
Aurora
06.2003 - 09.2016
- Managed daily store operations and ensured compliance with company policies.
- Supervised sales team and provided training on product knowledge and customer service.
- Analyzed inventory levels and coordinated restocking to meet customer demand.
- Conducted regular staff meetings to discuss goals, challenges, and performance updates.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained and operated a constantly profitable $2 million dollar store.
Education
Associate of Applied Science - Psychology
College of DuPage
Glen Ellyn, IL 08.1997 - 05.1999
Some College (No Degree) - Psychology
Northern Illinois University
Dekalb, ILSkills
- Customer relationship management
- Payment processing
- Administrative support
- Effective communication
- Problem solving
- Conflict resolution
- Record keeping
- Team Training
- Adaptability to change
- Customer service
- Goal-oriented mindset
- Decision-making
- Problem-solving abilities
- Attention to detail
- Written communication
- Team leadership
Certification
CPR certified by Rush Copley Hospital
Timeline
Membership Sales Representative
Rush Copley Healthplex
09.2021 - Current
Store Manager
Roger's & Hollands
06.2003 - 09.2016
Associate of Applied Science - Psychology
College of DuPage
08.1997 - 05.1999
Some College (No Degree) - Psychology
Northern Illinois University