Michael Seiser
Redford,USA
Summary
Dynamic sales professional with a proven track record at Power Wellness Management, LLC, excelling in customer retention and relationship management. Skilled in CRM software and data analysis, I consistently drive upsell opportunities and enhance client satisfaction through effective communication and negotiation strategies. Committed to delivering exceptional results in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Membership Sales Representative
Power Wellness Management, LLC
Ann Arbor, MI
05.2024 - Current
- Delivered exceptional customer service during sales process, promptly addressing inquiries and resolving issues to ensure member satisfaction.
- Developed and maintained relationships with existing members to increase retention rates and identify upsell opportunities.
- Collaborated with marketing team to promote membership specials and events.
- Cold call and email corporate businesses to educate them on corporate specials we have for enrollment at the center
- Consistently hit monthly, quarterly, and yearly sales metrics
- Assisted in creating new programs and initiatives related to member engagement.
- Tracked sales activities, managed customer information, and generated reports using CRM software to enhance sales strategies.
Guest Service Specialist
Bob's Discount Furniture
Novi, MI
06.2022 - Current
- Delivered exceptional customer service that contributed to high levels of guest satisfaction.
- Educated customers on product features and benefits effectively.
- Educated potential customers on furniture specifics while coordinating order delivery dates and financing options, ensuring clarity and satisfaction.
- Guided customers in selecting furniture tailored to their needs, enhancing overall shopping experience.
- Achieved promotion to office associate in March 2023, reflecting dedication and skill.
Business Development Representative
Victor's Home Solutions
Canton, MI
10.2022 - 03.2024
- Persuaded potential customers on value propositions of Victor's Home Solutions.
- Presented product solutions to clients, addressing their specific needs and concerns.
- Negotiated contract pricing to secure service agreements with Victor's Home Solutions.
- Conducted quality control checks post-inspection to ensure service standards for potential customers.
- Consistently hit monthly, quarterly, and yearly sales metrics
Direct Marketing Manager
WebHorse Marketing
Howell, MI
06.2019 - 10.2023
- Oversee all PPC campaigns for our clients.
- I managed search, display, and video campaigns for our clients.
- I managed anywhere from twenty to forty Google Ads accounts at any given time and managed twenty to thirty Local Service Ads accounts.
- This includes Google Ads, Local Service Ads and also other paid avenues such as Bing and other search engines.
- I'm currently Google Ads certified in search, display, and video, and I am also certified in Google Analytics.
- I also managed our clients' SEO campaigns.
- I did keyword and market research for all of our clients in a multitude of industries.
- I did on-page optimization with H1, title, and image tag optimization along with meta description and content optimization.
- Managed cost per lead and KPI data for clients.
- Conducted meetings with clients to discuss their PPC needs and strategies. to sell the service of PPC and how it would help revenue for their business.
SME Manager
Cognizant Technology Solutions
Farmington Hills, MI
10.2017 - 04.2019
- Facilitated completion of required training for SMEs to enhance team competency.
- Conducted training sessions for staff on specialized tools and systems to improve operational knowledge.
- Managed SME schedules and time off to maintain team productivity.
- Meeting with client once a week to make sure metrics are being hit and discussing future plans for SME team as a whole.
- Analyzed complex issues to recommend effective solutions.
- Promoted from Subject Matter Expert team in January of 2018
Subject Matter Expert (SME)
Arvato Digital Services
Ann Arbor, MI
11.2014 - 10.2017
- Provided expert guidance to agents on Google Ads, Google Analytics, Google Merchant Center, and Google Partners Accounts, enhancing team knowledge.
- Handled senior member escalation calls, resolving complex customer issues and ensuring satisfaction.
- Accomplishments: Had the highest CSAT for the team for the month of April 2015.
- Mentored junior staff on industry standards and operational excellence principles, fostering skill development and adherence to best practices.
Education
BBA - Marketing
Eastern Michigan University
Ypsilanti, MI07-2012
Associate of Arts - Radio Broadcasting
Specs Howard School of Broadcast Arts
Southfield, MI03-2008
Skills
- CRM software
- Sales reporting
- Customer retention
- Product knowledge
- Negotiation strategies
- Customer relationship management
- Marketing strategies
- Data analysis
- Business development
Certification
- Google Ads Certified
- Google Analytics Certified
Timeline
Membership Sales Representative
Power Wellness Management, LLC
05.2024 - Current
Business Development Representative
Victor's Home Solutions
10.2022 - 03.2024
Guest Service Specialist
Bob's Discount Furniture
06.2022 - Current
Direct Marketing Manager
WebHorse Marketing
06.2019 - 10.2023
SME Manager
Cognizant Technology Solutions
10.2017 - 04.2019
Subject Matter Expert (SME)
Arvato Digital Services
11.2014 - 10.2017
BBA - Marketing
Eastern Michigan University
Associate of Arts - Radio Broadcasting
Specs Howard School of Broadcast Arts