Cheryl Mihaliak

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Coordinated communication between patients and dental team, enhancing overall service delivery.
• Implemented patient record management system, improving accuracy of information retrieval.
• Streamlined billing processes, reducing discrepancies in patient accounts and insurance claims.
• Resolved patient inquiries and concerns promptly, maintaining high levels of satisfaction and trust.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
• Managed patient billing inquiries, providing clear explanations and resolving discrepancies promptly.
• Collaborated with dental practitioners to verify insurance eligibility and treatment coverage details.
• Reviewed and reconciled accounts receivable, identifying trends to minimize outstanding balances.
• Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
• Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
• Implemented electronic billing systems to reduce paper waste and improve overall efficiency in the dental office''s financial operations.

Managed staff and daily operations for a 6 provider practice.

Implemented policies, created job descriptions & manuals.

Reported monthly statistics to corporate office.

Took the TOS report from 52% to 98% within 3 years.

Maintained yearly Hippa compliance binder.

Responsible for hiring, training, managing staff & daily operations.

Extensive customer service by phone and in person.

Did all accounts receivable, billing and daily deposits.

Oversaw delivery logistics.

Opened and closed shop.

Took average sale from $25 to $85.

Managed staff and daily operations for a 14 doctor practice at main and satellite offices.

Oversaw all billing and accounts receivable.

Responsible for various billings, monitoring and collection of all accounts receivable in a timely manner as well as supporting Data Entry department when needed.

Ensured all patients medications and prescriptions onto computer system.

Ensured assembly and delivery of orders, monitored stock and handled outpatient cash flow.

Created and maintained x-ray files on a daily basis.

Prepared x-ray reports and trained new staff.