CHERYL MUSSIO
Lakewood Ranch,USA
Summary
Accomplished Banking Center Manager with a strong track record of enhancing customer experiences and building lasting client relationships. Successfully increased branch portfolios by improving client retention and ensuring compliance, demonstrating keen attention to detail and a proactive approach. Recognized for integrity and rapid adaptability, contributing to sustained business growth and effective team development. Proven ability to lead teams in achieving performance targets while upholding exceptional customer satisfaction standards.
Overview
26
26
years of professional experience
Work History
Banking Center Manager, VP
First Horizon Bank
Sarasota, FL
01.2018 - Current
- Managed branch portfolio containing $120M in deposits and $30M in loans to enhance corporate revenue.
- Cultivated client relationships through strategic communication and consultative sales.
- Fostered strategic collaborations to enhance client retention strategies.
- Ensured timely problem-solving to meet defined client service expectations.
- Promoted an atmosphere ensuring top-notch customer experiences.
- Built connections through networking efforts and collaboration with Centers of Influence (COIs).
- Maintained strict compliance with regulatory standards to reduce organizational risks.
- Monitored production standards to ensure consistent efficiencies in dynamic environments.
- Supervised and developed staff through training, career advancement opportunities, and hiring decisions.
Senior Merchant Account Executive
Vantiv LLC
Sarasota, FL
06.2011 - 01.2018
- Served as the primary Merchant Specialist for 17 Southwest Florida locations.
- Identified potential clients via self-sourcing, COIs, and partnerships.
- Oversaw client accounts demanding advanced expertise and strategic problem solving to ensure retention and growth.
- Mentored staff to increase familiarity with Vantiv’s solutions, contributing to growth for Vantiv and Fifth Third Bank.
- Increased merchant adoption of additional solutions to enhance efficiency.
- Collaborated with merchants to implement secure processing solutions and mitigate risk exposure.
- Facilitated positive customer experiences through diligent follow-ups.
- Maintained efficient management of pipelines while optimizing workflows via Salesforce.
Financial Center Manager II, AVP, Officer
Fifth Third Bank
Sarasota, FL
03.2003 - 06.2011
- Marketed company offerings to enhance brand visibility within the business community.
- Conducted regular evaluations, providing feedback and guidance to enhance performance.
- Promoted adoption of a full suite of 5/3 solutions among current business and consumer accounts.
- Directed financial performance of branch handling $52M in deposits and $23M in loans.
- Fostered stronger partnerships with Lines of Business to deepen customer relationships aligned with the One Bank Strategy.
- Promoted enthusiasm and positivity within the work environment.
- Acquired licenses for Series 6, Series 63, and Life Insurance.
- Interacted with other departments within the organization when necessary in order to coordinate activities or resolve issues.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
Corporate Area Manager
Pop Culture Inc
Belleville, MI
01.1999 - 01.2003
- Managed recruitment, hiring, and training of retail managers across three corporate locations.
- Guided prospective franchise operators in adapting to company standards for optimal growth.
- Oversaw operations and performed key tasks for Internet sales division.
- Distributed tasks strategically to fulfill store requirements.
- Monitored product performance to uphold consistency with company-defined criteria.
- Managed comprehensive operations across all store locations.
Education
Honors Bachelor of Commerce - Business Administration
University of Windsor
Windsor, Ontario, Canada01.1994
Skills
- Customer-Focused Approach
- Trusted advisor
- Calm Under Pressure
- Consistent Follow-Through Practices
- Drive escalated issues
- Highly organized
- Meticulous Attention To Detail
- Proven record of confidentiality
- Accountability
- Quick Learning Ability
- Business development
- Pipeline management
- Exceptional level of integrity
- Team player
- Adaptable
- Positive attitude
Affiliations
- Notary – State of Florida
- Sarasota Chamber of Commerce
- Junior Achievement
- Lakewood Ranch Business Alliance
Timeline
Banking Center Manager, VP
First Horizon Bank
01.2018 - Current
Senior Merchant Account Executive
Vantiv LLC
06.2011 - 01.2018
Financial Center Manager II, AVP, Officer
Fifth Third Bank
03.2003 - 06.2011
Corporate Area Manager
Pop Culture Inc
01.1999 - 01.2003
Honors Bachelor of Commerce - Business Administration
University of Windsor
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