Milton R Whittle
Atlantic City,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Casino industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Agent
Tropicana Casino And Resort
Atlantic City, NJ
07.2012 - Current
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Resolved customer service inquiries promptly and efficiently.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
- Developed strong relationships with customers through effective communication skills.
Education
High School Diploma -
Jamaica College
St Andrew, Jamaica06.1985
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work well in a team
- Attention to detail
- Proficient in Microsoft Office
- Customer-focused approach
- Time management skills
- Adaptability to changing environments
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
- Professional Telephone Demeanor
- Customer Service
- Call Center Operations
- High-Energy Attitude
- Positive and Professional
Accomplishments
Team member of the quarter (3rd quarter) 2019
Timeline
Call Center Agent
Tropicana Casino And Resort
07.2012 - Current
High School Diploma -
Jamaica College