Cheryl Myers
Hamptonville,NC
Summary
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations and financial processes in many different specialized medical spaces. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounting Manager
Prism Medical Products, LLC,
05.2023 - Current
- Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
- Monitor budget allocation and expenditures to enforce compliance with company policies.
- Lead a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Achieve accurate, timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Developed and maintain system of internal controls to prevent fraud and abuse.
- Implemented efficient budgeting processes to forecast expenses and monitor actual performance against projections.
- Led migration to new financial system including training of team members, ensuring seamless transition.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Billing Manager
Prism Medical Products, LLC
10.2018 - 05.2023
- Managed Billing team in all aspects of Revenue Cycle including AR Management, billing, refunds, returns, and financial KPI reporting.
- Prepared and managed departmental budget.
- Created departmental business plan to align with overall organizational strategic goals.
- Explored software and partnership opportunities and transitioned the department to a new Clearinghouse.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity by redesigning workflow for billing operations and through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Spearheaded integration of electronic billing options, meeting client demands for more flexible payment methods and reducing paper waste.
- Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
Director of Revenue Cycle Management
Jacksonville Children’s & Multispecialty Clinics
03.2016 - 09.2018
- Managed revenue cycle operations of a 12 location, 34 provider multi-specialty practice.
- Daily management of all billing staff and front office staff, 50 employees.
- Reviewed and implemented new policies and procedures to improve AR management services.
- Developed and implemented chart auditing and training program for providers.
- Implementated credentialing software.
- Implemented rigorous performance measurement systems enabling greater accountability among team members and promoting a culture of continuous improvement.
- Improved cash flow management, reducing outstanding accounts receivable balances.
- Created financial dashboards to provide insights into key performance indicators.
Revenue Cycle Manager
EMS Management & Consultants
09.2014 - 03.2016
- Managed the revenue cycle process for ambulance provider clients in three states.
- Led local team as well as offshore teams in India in the processes of billing, coding, and working claims for corrections and payment.
- Facilitated client communication, reporting and tracking of revenue and claim status.
- Maintained compliance and quality performance standards.
- Tracked the performance of each clients KPI’s with identification of trends.
- Completed financial reporting and analysis for billing revenue cycle.
Director of Operations/Practice Administrator
OrthoCarolina
08.2010 - 09.2014
- Managed daily operations of a 23 Physician, 11 Physician Assistant Orthopaedic practice with multiple locations.
- Led and supported the following departments with staff of 105: Front Desk, Scheduling, Medical Records/Transcription, Physical Therapy, Physiatry, Medical Assistants, Cast Technicians, and X-ray. Managed ancillary programs – DME, PT/OT, Mobile MRI.
- Led Floor Safety and Medical Emergency Teams.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Supported each Department Head in resolving personnel issues, patient complaints, evaluating staffing levels, and implementing ideas.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw remodel projects for Kernersville, Clemmons, and Winston Salem offices as well as designed the layouts.
Director of Revenue Cycle Management
TSI Healthcare, Inc.
06.2010 - 07.2011
- Managed Revenue Cycle Management services division with a staff of 21 and two locations providing AR Management, billing, collections, financial reporting, coding, chart auditing services and client site implementation support in new system acquisitions
- Developed and implemented new policies and RCM procedures to improve quality control and AR management services for our clients while cutting FTE requirements.
- Developed and implemented chart auditing services as an additional revenue source
- Implemented training program for RCM staff resulting in significant reduction in errors, better collection results, and increased compliance
- Coordinated planning and marketing efforts with sales team
- Financial and KPI analysis of the RCM department with regular communication to client representatives.
Practice Administrator
Hawthorne Eye Associates, PA
04.2001 - 05.2009
- Managed 3 provider General Ophthalmology practice specializing in Cataracts, Glaucoma, and Diabetes
- Through a focus on AR management, implemented cost cutting measures, identified process improvements increasing efficiency, developed financial procedures and reporting for transparency of organizational performance, and facilitated training programs and team building to promote positive work environment.
- Successfully implemented new EMR/EPM software system.
- Engaged in contract negotiation for insurance companies and vendor partners, credentialing and licensure.
- Managed Policies and Procedures, Revenue Cycle Management, Budgeting, Accounts Payable, Human Resources, Benefits Administration, Finance, and Credentialing, and Marketing functions.
Education
Bachelor of Science in Business Administration - Health Administration
Winthrop University
12.1997
Skills
- AP and AR management
- Project Management
- Financial Reporting, Data Analysis and Auditing
- Budget Development & Compliance
- Staff Training, Development & Management
- Operations Management
- Process Improvement & Management
- Staff Recruitment and Hiring
- Relationship Building and Management
- Revenue Generation
Affiliations
- ACMPE, Academy of Certified Medical Practice Executives
- Medical Group Managers Association (MGMA)
- Honorary Member, Winston Salem Medical Group Managers (WSMGMA) – Past Secretary, Past Treasurer, Past Vice President.
References
Available upon request
Certification
CMPE - Certified Medical Practice Executive
Timeline
Accounting Manager
Prism Medical Products, LLC,
05.2023 - Current
Billing Manager
Prism Medical Products, LLC
10.2018 - 05.2023
Director of Revenue Cycle Management
Jacksonville Children’s & Multispecialty Clinics
03.2016 - 09.2018
Revenue Cycle Manager
EMS Management & Consultants
09.2014 - 03.2016
Director of Operations/Practice Administrator
OrthoCarolina
08.2010 - 09.2014
Director of Revenue Cycle Management
TSI Healthcare, Inc.
06.2010 - 07.2011
Practice Administrator
Hawthorne Eye Associates, PA
04.2001 - 05.2009
Bachelor of Science in Business Administration - Health Administration
Winthrop University
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