Cheryl Neal
Overland Park,KS
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling, insurance verification, and HIPAA compliance, committed to enhancing patient experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
The University of Kansas Health System
Kansas City, KS
03.2025 - Current
- Assisted patients with appointment scheduling and inquiries, enhancing overall patient experience.
- Managed patient check-in processes, ensuring timely registration and data accuracy.
- Utilized electronic health record systems to update patient information efficiently.
- Collaborated with clinical staff to streamline communication between departments.
- Addressed patient concerns promptly, fostering a supportive environment for individuals in need.
- Educated patients on insurance benefits and financial responsibilities effectively.
- Conducted follow-up calls to ensure patient satisfaction post-appointment, strengthening relationships.
- Maintained organized documentation of patient interactions, contributing to improved operational workflows.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Requested prior authorizations and pre-certifications approval for our Neuro-psychologist
CNA/HHA
Phoenix Home Care & Hospice
Overland Park, KS
05.2015 - 08.2017
- Delivered compassionate personal care to enhance patient comfort and well-being.
- Assisted patients with daily living activities, ensuring safety and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient environments to uphold hygiene standards.
- Documented patient progress accurately in compliance with care plans and policies.
- Educated families on caregiving techniques and resources for home support.
- Mentored new staff on best practices for delivering quality patient care services.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
Care Haven Homes
Overland Park, KS
02.2012 - 08.2015
- Collaborated with multidisciplinary teams to support holistic patient care approaches.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
No Degree - CMA
Kansas College of Nursing
Lenexa, KS09-2013
High School Diploma -
JC Harmon High Scholl
Kansas City, KS05-1990
No Degree - CNA/HHA
Midwestern College
Lenexa, KS02-2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Patient greeting
- Eligibility determination
- Office administration
- Data entry proficiency
Certification
1 year experience within the health system
Timeline
Patient Service Representative
The University of Kansas Health System
03.2025 - Current
CNA/HHA
Phoenix Home Care & Hospice
05.2015 - 08.2017
CNA
Care Haven Homes
02.2012 - 08.2015
No Degree - CMA
Kansas College of Nursing
High School Diploma -
JC Harmon High Scholl
No Degree - CNA/HHA
Midwestern College