CHERYL POIRIER
Summary
Customer-focused account manager with a background in service operations, order processing, and resolving customer issues. Brings hands-on experience with SAP, Salesforce, shipment tracking, and cross-team coordination, along with a history of improving service processes and supporting customers, sales reps, and internal teams.
Overview
25
25
years of professional experience
Work History
Customer Service Representative (Contract)
GE Healthcare
Irvine
08.2026 - Current
- Managed inbound calls for GE Healthcare customers
- Responded to customer emails and resolved customer inquiries.
- Processed orders accurately using SAP and Salesforce
- Escalated issues to supervisors and specialized departments.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Knowledge of Contrast Media Products and pricing
- Data entry in K&N Returns system
- Work with Sales Reps to address customer issues and needs
- Tracked orders, shipments, and delivery status
Account Manager
Thinkucan LLC
01.2023 - Current
- Managed daily operations of car rental fleet, ensuring optimal vehicle availability and condition
- Communicate with customers in a prompt manner answers questions and concerns
- Developed and implemented efficient rental procedures to enhance customer service experiences
- Trained and mentored staff on operational best practices and customer engagement techniques
Entrepreneur
Associates in the Green Energy Field
01.2013 - 01.2018
- Accomplished top rank in a renewable energy company and a health company. Built the largest team in New England, consisting of 1,000's of sales and reps and 10's thousands of customers
- Featured in MLM Nation
- Featured in Success From Home Magazine
- Coached and trained others with the skills to achieve their dreams and goals with personal and professional development
- Scheduled and coached our team with weekly coaching webinars and live events
- Traveled and spoke at local and national events
Part Owner/Account Manager
New England Fitness Compound
10.2012 - 11.2014
- Helped open new gym business. Implemented database system for client enrollments. Initiated and maintain website and advertising for gym
Executive Office Manager
Install Plus
06.2009 - 09.2012
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed incoming and outgoing calls. Scheduled and confirmed installation appointments with 4 crews
Account Manager
Hi-Tek Balancing
06.2006 - 06.2008
- Received and screened a high volume of internal and external communications, including email and managed daily office operations. Maintained and updated Website. Implemented website advertising pay per clicks. Initiated ISO program
Account Manager
Davis Design
06.2001 - 05.2006
- Addressed customer questions and concerns regarding booth design/project
- Worked closely with the Executive Sales team to implement project design from start to finish
- Completed trade show forms for clients and traveled to events for booth setup and teardown
Education
Associate of Science - Computer Information Systems
Mount Wachusett Community College
Fitchburg, MA01-1996
Skills
- Team leadership
- Marketing skills
- Strong interpersonal skills
- Computer skills with Microsoft Office, website branding
- Customer-oriented, self directed
- Empowering and Inspiring others
- Operations management
- Experience entrepreneurship
- SAP order entry
- Salesforce case management
- Order tracking systems
- Product pricing support
- Customer relationship management
- Account coordination
- Shipment tracking
- Attention to detail
- Time management
Accomplishments
- Business Development
- Customer Relations- Achieved high ratings for customer service in business
- Initiated a new database system, which resulted in streamlined data entry for balancing technicians
Timeline
Customer Service Representative (Contract)
GE Healthcare
08.2026 - Current
Account Manager
Thinkucan LLC
01.2023 - Current
Entrepreneur
Associates in the Green Energy Field
01.2013 - 01.2018
Part Owner/Account Manager
New England Fitness Compound
10.2012 - 11.2014
Executive Office Manager
Install Plus
06.2009 - 09.2012
Account Manager
Hi-Tek Balancing
06.2006 - 06.2008
Account Manager
Davis Design
06.2001 - 05.2006
Associate of Science - Computer Information Systems
Mount Wachusett Community College