Cheryl Rehbein Carlson
Duluth,MN
Summary
Hardworking, dedicated and enthusiastic individual with a variety of skills and knowledge. Seeking to use my advanced communication, customer service and administrative skills to effectively serve your company. Committed to becoming a dependable and valuable team member.
Overview
22
22
years of professional experience
Work History
Business Service Advisor
Kolar Toyota
Duluth, MN
08.2023 - 01.2024
- Assisted with scheduling appointments for service work to be performed on vehicles and work in progress.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Explained amount for expected services and provided detailed answers to customer questions.
- Researched coverages under warranties and determined requirements for coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reached out to customers regarding any recalls regarding their vehicle and scheduled appointments as necessary.
Consumer Affairs Analyst
UnitedHealth Group
Duluth, MN
11.2001 - 12.2020
- Analyze and investigate root cause of initial complaints from the Department of Insurance, Department of Labor, Attorney General, Ombudsman along with various State and Federal Agencies.
- Maintain compliance and working knowledge of relevant laws and regulations along with implementation.
- Interact with state regulators to gain an understanding of their requirements for resolution.
- Work with internal business contacts to obtain information for final resolution to state regulators.
- Create new effective workflow processes for the evolving job role.
- Ability to multitask on various projects and systems at any given time.
- Compose clear and concise business letters to the noted officials.
- Resolve complaints within specified turnaround times.
- Conduct state-specific legal research related to laws and regulations.
- Proficient in computer programs, phones, zoom meetings, electronic copying, faxing, time management and communication skills.
Education
Bachelor of Arts - Communications
University Minnesota Duluth
Duluth11-1992
Skills
- Time Management Skills
- Client Confidentiality
- Excellent Oral and Written Communication Skills
- Computer and Data Entry Skills
- Records Maintenance
- Conflict Resolution
- Multitasking and Organization
- Team Collaboration
- Problem Solving Skills
- Handling Customer Complaints
- Service Scheduling
- Abundant Administrative Skills
Affiliations
I enjoy golfing, gardening, travel, landscaping, interior decorating and walking with my dogs.
Timeline
Business Service Advisor
Kolar Toyota
08.2023 - 01.2024
Consumer Affairs Analyst
UnitedHealth Group
11.2001 - 12.2020
Bachelor of Arts - Communications
University Minnesota Duluth
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