Cheryl Roberts
Apache Junction,AZ
Summary
Resourceful Client Services Coordinator known for high productivity and efficient task completion. Specialize in client communication, issue resolution, and workflow management. Excel in teamwork, adaptability, and problem-solving to enhance client satisfaction and streamline service delivery.
Overview
7
7
years of professional experience
Work History
Client Services Coordinator
Community Medical Services
Mesa, Arizona
10.2024 - Current
- Provide excellent customer service assisting walk-in clients, scheduling client appointments, answers phone lines, and helps clients with questions and issues.
- Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process. Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record with high accuracy.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Customer Experience Representative
Banner Health Adult Neurosciences
Mesa, AZ
01.2024 - 10.2024
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Patient Reception Specialist/Referral Coordinator
Village Medical Group
Mesa, AZ
01.2020 - 01.2024
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Reduced administrative errors by meticulously reviewing and processing referral requests.
Office Administrative Assistant
Piller Child Development
Mesa, AZ
09.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Education
High School Diploma -
Peoria High School
Peoria, AZSkills
- Medical office administration
- EMR / EHR experience:
- Athena/Cerner/Power Chart/Greenway/Methasoft/Mend
- Medical terminology
- Electronic medical records
- Front desk operations
- Insurance claims
- Insurance verifications
- Appointment scheduling
- Proficient in all Microsoft programs expertise
- Insurance precertification processes
- Multi-line telephone operation
- Scanning and medical records
- Document scanning
- Medical Terminology
Timeline
Client Services Coordinator
Community Medical Services
10.2024 - Current
Customer Experience Representative
Banner Health Adult Neurosciences
01.2024 - 10.2024
Patient Reception Specialist/Referral Coordinator
Village Medical Group
01.2020 - 01.2024
Office Administrative Assistant
Piller Child Development
09.2017 - 01.2020
High School Diploma -
Peoria High School