Dedicated professional with extensive experience in customer service, inventory management, and team leadership. Successfully streamlined daily operations and enhanced product quality, contributing to an overall increase in customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Assistant Produce Manager
Reasor's
Claremore
10.2023 - Current
Oversaw daily operations and coordinated tasks for optimal efficiency.
Managed inventory by ordering trucks and unloading supplies.
Arranged tables according to schematic layouts for events.
Checked food quality, expiration dates, and maintained stocked shelves and floor displays.
Trained new staff on product handling and customer service standards.
Developed weekly staff schedules based on customer traffic patterns.
Assistant Manager
Central Station Bar & Grill
Dodge City
10.2019 - 09.2023
Oversaw daily operations, ensuring smooth workflow and adherence to protocols.
Balanced cash drawers and integrated tips into credit card sales.
Closed credit card terminals and prepared restaurant for operational readiness.
Managed deposits and recorded them in daily and monthly Excel spreadsheets.
Performed daily invoice entries in QuickBooks and reconciled bank statements.
Processed payroll for all employees and entered new hires into QuickBooks.
Conducted inventory management and placed orders with food vendors twice weekly.
Assisted with catering preparations and served as host, server, or bartender as needed.
Bank Teller/Bookkeeper
Fidelity State Bank and Trust
Dodge City
08.2007 - 10.2019
Managed daily customer transactions for checking, savings, cash advances, and bonds.
Handled in-person and phone inquiries regarding accounts and cards.
Opened new accounts for both existing and new customers.
Balanced vault and ATM funds to ensure accuracy.
Transitioned from teller role to bookkeeping for several years.
Processed chargebacks and returns for checks that did not clear, ensuring accurate balance of accounts.
Conducted data entry for general ledger, including credits, debits, and expense checks.
Assisted customers with account balancing, card disputes, and prepared wire forms and ACH transfers.
Cashier/Supervisor
Thrifty King
Dodge City
12.2014 - 01.2017
Processed customer transactions promptly while maintaining high service standards.
Operated part-time as cashier and supervisor, facilitating smooth store operations.
Managed store opening and closing procedures in compliance with owner directives.
Ensured completion of daily tasks and addressed customer needs effectively.
Balanced lottery tickets and change drawer while verifying teller drawers nightly.
Secured store premises by locking up at end of shifts to ensure safety.