Cheryl San Jose
Houston
Summary
Detail-oriented administrative professional with extensive expertise in data management and customer service. Proven ability to streamline processes and enhance patient and customer experiences through effective communication and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
Davita Dairy Ashford Dialysis
Houston
12.2024 - Current
- Managed patient scheduling and appointment confirmations for dialysis treatments.
- Maintained accurate patient records and documentation to meet compliance standards.
- Organized medical supplies for daily dialysis operations, ensuring availability for seamless patient care.
- Handled incoming calls, addressing inquiries and providing timely assistance to support patient needs.
- Developed efficient filing systems, enhancing office organization and facilitating quick access to patient information.
- Entered data into spreadsheets using Microsoft Excel for precise record-keeping.
- Collaborated with team members to enhance patient experience during visits.
- Greeted visitors professionally, directing them to appropriate personnel.
Premier Reservation Agent
United Airlines
Houston
06.1994 - 09.2024
- Processed ticket sales and modifications using airline reservation systems.
- Managed customer inquiries regarding flight reservations and itinerary changes.
- Answered inbound calls promptly, delivering courteous service to ensure positive customer experiences.
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Assisted passengers with special requests and travel accommodations.
- Updated reservation records accurately to reflect changes in plans.
- Collaborated with team to streamline booking processes, improving overall service delivery.
Education
High School Diploma -
Alief Elsik High School
Houston, TX06-1990
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Patient scheduling
- Records management
- Data entry
- Microsoft Excel
- Office management
- Office administration
- Customer relationship management
- Customer relations
- Team collaboration
- Task prioritization
- Problem solving
- Time management
- Critical thinking
- Records management
Timeline
Administrative Assistant
Davita Dairy Ashford Dialysis
12.2024 - Current
Premier Reservation Agent
United Airlines
06.1994 - 09.2024
High School Diploma -
Alief Elsik High School
Some College (No Degree) - Nursing
Houston Community College