Cheryl Smith
Middleburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outside Lawn and Garden Sales Representative
Lowe's
Middleburg, FL
04.2022 - Current
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Validated loading tickets and deliveries accurately to combat shrink throughout the store.
- Set up and maintain merchandise displays
- Managed efficient cash register operations.
- Set up customer appointments to facilitate installation services.
Customer Service Representative /Online Fulfillment
Lowe's
Middleburg, FL
02.2020 - Current
- Answered customer telephone calls promptly and offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Trained new associates in customer service and online fulfillment.
- Rescheduled and resolved shipping issues.
- Processed product returns and exchanges.
- Picked and staged products to fulfill online / curbside orders.
- Assisted cash office associates.
- Maintained clean and orderly customer service area and front end.
Manager
Sunglass Hut
Westland, MI
01.1993 - 09.1995
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained accurate cash register and bank drops.
- Completed scheduled audits with efficient and accurate approach.
Assistant Manager
Hat Boyz
Dearborn, MI
06.1992 - 01.1993
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
5-7-9
Dearborn, MI
06.1991 - 06.1992
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Forklift Certification
- Maintains a Good Attitude No Matter the Circumstance
- Efficient and Detail-Oriented
Service awards
I currently have multiple service awards and was awarded a Lowe's Angel Award for helping a customer during a medical emergency.
Certification
Forklift operator
Timeline
Outside Lawn and Garden Sales Representative
Lowe's
04.2022 - Current
Customer Service Representative /Online Fulfillment
Lowe's
02.2020 - Current
Manager
Sunglass Hut
01.1993 - 09.1995
Assistant Manager
Hat Boyz
06.1992 - 01.1993
Assistant Manager
5-7-9
06.1991 - 06.1992