Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
Music
References
Timeline
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Cheryl Staley

South Jordan,UT

Summary

Customer service professional with extensive experience at Sam’s Club, specializing in cash handling and conflict resolution. Demonstrated success in improving customer satisfaction through effective communication and education on membership benefits. Proficient in food preparation, maintaining high standards of safety and quality. Dedicated to providing exceptional service and building positive customer relationships.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Frontline Cashier and Customer Service

Sam’s Club
South Jordan, UT
- 06.2025
  • Provide efficient and friendly service at checkout, including gift card transactions and cash handling
  • Balancing the Till for sales of the day for overages or underages, or even out.
  • Assist members with self-checkout, resolving card reader and computer issues
  • Educate customers on credit card and membership benefits to maximize savings
  • Cross-sold our memberships and credit cards
  • Resolved customer inquiries and challenges, including refunds, membership issues, and technical support with the Sam’s Club digital app
  • Monitor entrance and exit points to ensure customer safety and prevent theft.
  • Maintain cleanliness and manage safety procedures for refrigerated products.
  • Actively kept team leads informed about challenging transactions
  • Bryant Stokes (801) 545-9801

Server, Food Preparation, Table setter

The Lion House
  • Prepared Sarah salads, fruit salads, green salads
  • Served groups about 10 to 120 for business luncheons, receptions, Christmas parties
  • Folded fancy napkins from colored cloths
  • Set up tables with everything from silverware to plates, cups, salad, dessert and roll plates
  • Clean-up after dinners, luncheons
  • 20 months

Cook

My Home in California and Utah
  • Cooked soups from scratch, Chicken & veggie, potato, Tuscans soup, chicken noodle, Veggie soup with clear broth, clam chowder, and more
  • Prepared cinnamon rolls with son and made rolls with granddaughters; made breads for over 35 years
  • Homemade bread weekly for family for 25 years
  • Mixed up many batches of a variety of cookies since I was 13 years old
  • Gathered and made sandwiches of varieties like turkey, cheese, chicken salad, and more
  • Pies
  • Cakes

Education

Bachelor of Science - Business Management

Brigham Young University
Provo, UT
04-2014

Associate Degree - Legal Administrative Assistant

Ensign College
Salt Lake City, UT
05-2005

Skills

  • Cash handling
  • Customer service
  • Point of sale systems
  • Food preparation
  • Safety procedures
  • Conflict resolution

Affiliations

  • Gardening balance with flowers and etible produce and fruit.
  • Hiking in our beautiful Utah Mountains
  • Family activities

Accomplishments

  • Honor society at Ensign College
  • Accounting Certificate

Certification

  • Realtor for 8 years
  • Food Handlers permit expired

Languages

Accounting
Professional
English
Professional
Real Estate
Professional

Music

  • Sing in small groups and Choirs
  • Play the piano pieces like "Clair de Lune" Claude Debussey, Beethoven's "Moonlight Sonata anf motr

References

References available upon request.

Timeline

Frontline Cashier and Customer Service

Sam’s Club
- 06.2025

Server, Food Preparation, Table setter

The Lion House

Cook

My Home in California and Utah

Bachelor of Science - Business Management

Brigham Young University

Associate Degree - Legal Administrative Assistant

Ensign College