Rita Strong
Atlanta,GA
Summary
Dedicated and versatile professional with a track record of excellence in customer service, security, and operations roles spanning over 30 years. Currently serving as an AP Customer Host/Frontline Cashier at Walmart, adept at providing exceptional customer service and ensuring a secure shopping environment through loss prevention and emergency response. Proven ability to collaborate effectively with teams and manage diverse responsibilities, including monitoring self-checkout operations. Extensive experience in file management, mail sorting, and transportation logistics further enhanced my skill set. An adaptable, detail-oriented, and organized individual committed to upholding company policies and procedures while fostering a culture of safety and customer satisfaction.
Overview
50
50
years of professional experience
Work History
AP Customer Host/Frontline Cashier
Walmart
08.2021 - Current
- Greet and assist customers with enthusiasm, offering guidance and responding to inquiries to enhance their shopping experience
- Actively monitor store entrances, exits, and high-theft areas to deter theft, fraud, and suspicious activity, maintaining a secure shopping environment
- Utilize CCTV systems and security equipment to observe and document incidents, ensuring store safety
- Effectively manage and organize customer queues during peak shopping hours and special events to maintain orderliness
- Assist in emergency situations, such as medical incidents or fires, following established protocols to ensure the safety of customers and associates
- Collaborate closely with store management, associates, and asset protection team members to identify security risks and develop effective mitigation strategies
- Stay updated on security and safety procedures through regular attendance at training sessions and workshops
- Prepare comprehensive incident reports and maintain accurate records of security-related events
- Adhere strictly to company policies and procedures, ensuring all actions align with legal and ethical standards
- Provide assistance to customers by addressing their inquiries and fulfilling their requirements
- Check out customers quickly and accurately
- Monitor self-checkout operations.
Store Manager
FOTOMAT
06.1985 - 08.2009
- Led daily store operations, overseeing a team of employees and managing inventory
- Achieved sales targets and implemented effective merchandising strategies
- Resolved customer concerns promptly to maintain high customer satisfaction.
Mail Sorter
US Postal Service
04.1977 - 04.1985
- Sorted and organized mail efficiently to meet tight delivery schedules
- Operated machinery and equipment to streamline mail processing
- Maintained a strong commitment to accuracy and attention to detail in all tasks.
Driver
Carrier Dispatch
06.1976 - 07.1977
- Safely transported goods and packages to various destinations, adhering to delivery schedules
- Ensured proper handling of cargo and maintained delivery records
- Prioritized safety and efficiency while representing the company on the road.
File Clerk
Grady Memorial Hospital
02.1974 - 05.1976
- Managed and organized confidential patient records, ensuring accuracy and accessibility
- Collaborated with medical staff to retrieve and file records, facilitating smooth operations
- Maintained a high level of data accuracy and ensured compliance with privacy regulations.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA05.1974
Skills
- Customer Service
- Communication
- Interpersonal
- Detail-Oriented
- Adaptable
- Cash Handling
- Microsoft Office
- Problem-Solving
- Team Collaboration
- Compliance
- Organization
- Time Management
Timeline
AP Customer Host/Frontline Cashier
Walmart
08.2021 - Current
Store Manager
FOTOMAT
06.1985 - 08.2009
Mail Sorter
US Postal Service
04.1977 - 04.1985
Driver
Carrier Dispatch
06.1976 - 07.1977
File Clerk
Grady Memorial Hospital
02.1974 - 05.1976
High School Diploma -
Booker T. Washington High School
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